Humana CIO talks customer-centered IT

Humana’s Brian LeClaire, Senior Vice President and Chief Information Officer, has written an article for The Enterprisers Project about the need for IT teams to have a consumer-centered philosophy.

“Today, more than ever before, information technology is about consumers,” he wrote. “Technology governs how customers interact with the company, therefore it has become the primary factor in their impression of an organization and what it can do for them. That’s why consumer experience is top-of-mind for today’s CIOs, and why hiring people with a consumer-oriented skillset is crucial to success.”

Read the article here.

Leave a Reply

Your email address will not be published. Required fields are marked *

You might also like