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Bruce BroussardIn a series of LinkedIn Influencer blog posts, Humana President and CEO Bruce Broussard shares insights and ideas about the future of health care and discusses the importance of working together to improve the health-care system as well as our own health and well-being. His latest — 3 observations from the hurricanes — is reprinted below. To see all of his blog posts, click here.

The devastating hurricanes that struck Texas, Florida and Puerto Rico challenged our country in ways we have not seen since Katrina made landfall more than 12 years ago. The impacted areas are still rebuilding, and we’re still taking stock of the damage.

Florida and Texas, especially, are Humana country, and the latter is where I went to school years ago. More than 13,000 employees and one million customers were in the path of Hurricanes Harvey and Irma. So, a few weeks ago, I went to Miami to understand firsthand the impact that these storms had on our employees, our customers and our operations.

I was proud of how our company responded to the hurricanes, from suspending prior authorizations and referrals to helping impacted members find out-of-network doctors and ensuring them network pricing. Several employees who are nurses volunteered for the state of Florida, which was experiencing a nursing shortage.

During my visit, I drove around with one of our local physician leaders, stopping by a number of Humana sites and the Red Cross. Some of my observations from the hurricanes:

 

Connectivity is everything – The American Red Cross is a great organization that’s served the needs of tens of millions of Americans. We drove to a shelter to talk with people and to see how they’re coping.

While the shelter reflected a wide variety of people from all walks of life, there was one thing in common: everyone was on their phone or tablet. I thought about the connectivity issues experienced during Hurricane Katrina, when smart phones did not exist, and realized that the connectivity apparent at just this one shelter showed how far we’ve come.

Food and water, or a charger? – Losing electricity after a hurricane always brings significant challenges. But the lack of mobile or Wi-Fi service appeared to be an even larger problem for some people, a testament to how dependent we are on our mobile devices.

One Miami employee spoke about how, in the past after a hurricane hit, neighbors would look for generators to keep refrigerators running. Today, it was more about charging our devices.

Think differently – Don’t let preconceived notions cloud your judgment. Many people do not see older Americans as avid users of technology, yet many members of this population have embraced their devices. For example, one Red Cross worker shared a story about her 93-year-old dad, who communicated with her via texting because he felt the phone was less dependable.

This story shows how society has changed and how hundreds of millions of Americans, regardless of age, depend on their mobile devices to stay connected, even during a time when some had lost their homes.

 

 

All these observations have a common element: collaboration. Red Cross workers and volunteers were collaborating to solve problems. Neighbors were collaborating to share essentials. The Red Cross worker and her father were collaborating to ensure he was safe and well.

But even with that progress, we’re not done yet. Humana has approximately 800 employees in Puerto Rico, serving more than 120,000 members, and it will be a long time before the island has a sense of normalcy.

The power of collaboration I witnessed during the hurricane recovery efforts is inspiring. I saw Americans of all ages, genders, races and backgrounds coming together to put the needs of others first.

The collaboration displayed after these storms shows that we can accomplish anything when we’re working together for a purpose bigger than ourselves.

 

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Humana’s Kevin Stakelum, Talent Acquisition Director, and Jason Kallio, leader of ACCESS, Humana’s Network Resource Group for people with disabilities, recently spoke with DiversityInc about the company’s recruitment of people with disabilities and its resource group for people with disabilities.

You can read the interview here (free registration required). Humana associates receive free access to all DiversityInc content after a one-time registration.

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HealthLeaders Media recently wrote about Humana’s Bold Goal and the company’s efforts to improve health and well-being and help communities make better use of their own powerful resources.

Dr. Roy Beveridge, Humana’s Chief Medical Officer, noted that members usually stay with Humana for seven to eight years, giving the company a chance to improve their health.

“The more we improve their health, their lives improve. But also, the better it is for us financially,” he told the publication. “We learned years ago that we have these phenomenally, wonderfully aligned interests. The healthier we make our population, the better off we are financially and obviously the better it is for the patient.”

Dr. Beveridge and Pattie Dale Tye, segment vice president at Humana and leader of the Bold Goal initiative, spoke about the importance of local partners.

The article noted that “the Bold Goal program incorporates grocery stores, pharmacies, local governments, gyms, transportation sources, and other factors that can affect an individual’s health.”

Read the full article here.

 

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David Nash, M.D., a member of Humana’s Board of Directors, recently addressed the National Investment Center for Seniors Housing & Care (NIC). He discussed a project he’s been working on with Humana to apply population health concepts to real people in communities around the United States.

Watch the video here.

Dr. Nash is the founding dean of the Jefferson College of Population Health in Philadelphia and has worked in health policy and population health sciences for nearly three decades. Dr. Nash still provides clinical patient care as an internist.

Read more about Dr. Nash here.

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Humana’s commitment to workplace health and well-being has been honored with yet another award – a Platinum designation from the National Business Group on Health. The Best Employers for Healthy Lifestyles® award recognizes the best workforce wellness efforts in the nation, particularly those with a holistic approach that encompasses financial, emotional, social and community well-being.

This is the third such award for Humana in as many weeks. The company earned Gold status in the American Heart Association’s Workplace Health Achievement Index, placing the company’s comprehensive workplace health efforts among the best in the nation. And Humana was ranked No. 3 on the list of the “Healthiest 100 Workplaces in America,” compiled by Healthiest Employers to honor the companies most successful in achieving well-being through leadership, innovation and engagement.

The Best Employers for Healthy Lifestyles® award recognizes and promotes effective ideas and best practices while providing a forum for sharing and comparing outcomes and success strategies.

Humana is one of only 16 companies to achieve Platinum status, reserved for organizations that have implemented a workforce well-being strategy with demonstrated results across the key dimensions of well-being. Further, a connection between workforce well-being and business outcomes has been recognized. This is the fifth straight year Humana has achieved Platinum status.

“We’re honored to receive this award, because promoting whole-person well-being is central to what we do,” said Tim State, Vice President, Associate Health and Well-being at Humana. “We’ve seen a cultural movement around well-being really take hold within our organization. By focusing on multiple dimensions of life – tending to each person’s sense of purpose, health, belonging and security – our associates are living more fully and we’re creating a stronger, more-engaged team.”

Read our press release here.

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