admin

CR Magazine has announced its 100 Best Corporate Citizens list, and Humana is No. 40, up 25 spots from last year.

This list recognizes public companies that had outstanding corporate responsibility performances in 2016. The ranking is based on publicly available information, such as Humana’s Corporate Social Responsibility (CSR) Report and Humana.com.

Humana is one of the highest-ranked healthcare companies on the list and the highest-ranked health insurer.

“There are many working pieces of a responsible operation — risk management, diversity and inclusion, and the supply chain for example — that make efficient and effective operations quite onerous,” the magazine said. “So when a company succeeds at being transparent, responsible, and accountable—with all aspects backed up by data—they end up earning a coveted spot on Corporate Responsibility Magazine’s 100 Best Corporate Citizens List.”

Each company was ranked in seven categories:

• Environment
• Climate change
• Employee relations
• Human rights
• Corporate governance
• Financial performance
• Philanthropy and community support

Read Full Article

Dr. Roy Beveridge, Humana’s chief medical officer, has again been nominated as one of Modern Healthcare’s 50 Most Influential Physician Executives and Leaders of 2017.

Cast your vote for Dr. Roy Beveridge.
Voting is open through Friday, April 28.

For the second year in a row, Dr. Roy Beveridge is in the running for Modern Healthcare’s 50 Most Influential Physician Executives and Leaders. You can vote for him now by clicking here.

We’re proud of the work Dr. Beveridge does to champion Humana’s Bold Goal and integrated model of health care. He’s been instrumental in working with others to unite physicians, business and government leaders, community organizations, medical associations and academics around population health. The unified group looks at barriers that make health hard and works together to test solutions. Then, Dr. Beveridge, on behalf of the group, shares these solutions and research findings so others in the industry can learn from what we’re doing together to make health a little easier for people.

Check out an article he published last month on Forbes.com that focuses on why investing in improved health and longevity makes financial sense for our business.

About Dr. Roy Beveridge:
Dr. Beveridge is known for his thought leadership on population health, authoring numerous articles on a range of medical topics such as medical oncology, stem cell transplantation, integrated care delivery models and standardization of quality metrics. He is board certified in medical oncology and internal medicine, practicing for more than 20 years. He is a member of many societies, including American Medical Association, American Society of Clinical Oncology, and American Society of Hematology. Previously, he has served on many boards related to medical practice, quality metrics and patient advocacy. He currently serves on Health Care Payment Learning & Action Network guiding committee.

Read Full Article

Bruce BroussardIn a series of LinkedIn Influencer blog posts, Humana President and CEO Bruce Broussard shares insights and ideas about the future of health care and discusses the importance of working together to improve the health-care system as well as our own health and well-being. His latest — The Human Problem With Health Technology — is reprinted below. To see all of his blog posts, click here.

One of my favorite activities is taking a bike ride. It’s a wonderful way to experience nature and challenge myself. How many miles did I ride? How long did it take? Did I do better than my last time?

Cycling is traditionally an individual sport, so I use a Garmin device to answer those questions. My Garmin device provides me with details, but it’s limited when it comes to seeing how I relate to others who also love cycling. For that, I use the app Strava.

Strava is a way for me and others to see how we measure up to one another. Strava is not a device, but it’s designed to create a community by connecting fellow cyclists. You can follow anyone on it.

Despite the individuality of cycling, there is a need to connect with other people who share this experience. There’s a social aspect to the sport, and it reflects the challenge we face with technology in health care today: Technology must be easy to use and deliver the human connection to improve a person’s health.

And nowhere is this more critical than in America’s rapidly growing senior population—a large number of whom are grappling with multiple chronic conditions.

Addressing Loneliness and Isolation

America’s seniors could benefit greatly from more human-centered technology. Three out of four Americans aged 65 or older live with multiple chronic conditions, and 71 percent of the money spent on health care in the U.S. is associated with chronic conditions. And the baby-boom generation is steaming into retirement, with 10,000 people a day aging into Medicare.

But health isn’t just about the physical aspects. Research has found that 17 percent of adults age 65 or older are isolated, and 26 percent are at increased risk of death due to subjective feelings of loneliness. If a person is living alone, and dealing with multiple chronic conditions, he or she might become depressed. People also won’t eat right or be active if they’re depressed.

Our species needs to connect with other people. Yet millions of seniors are lonely; they don’t have adequate social connections. That innate need to connect, to be social, and to be loved and to love other people is not being met in a large part of the population.

Things like remote monitoring technology can help, but only if it incorporates a person’s lifestyle and the physician/patient relationship. Technology has to go beyond monitoring basic physical activity. Devices have to achieve true connections and address real chronic health problems, like the nearly five million Americans in the U.S. who have congestive heart failure (CHF).

An Example of Connected Health

In order to help our members with chronic conditions spend more time living their lives by staying out of the hospital, we launched a CHF remote monitoring pilot program to help them keep track of their condition.

When a person has CHF, his or her heart doesn’t pump strongly enough to move blood around the body. As a result, the person retains water – in places such as the lungs, legs or chest cavity – and can suffer from shortness of breath. If the person experiences a significant change in weight from the previous day, this could signal a complication, which might lead to a trip to the hospital.

At Humana, we’re all too familiar with CHF. Approximately 300,000 of our 3.2 million Humana Medicare Advantage (MA) members live with CHF, and they account for more than 40 percent of MA admissions. Here’s how the pilot program works, with a member we’ll call “Brenda.”

After being selected, Brenda met with her primary care physician and a nurse. She was shown how to use a smart scale that would send her weight to Humana every day. When Brenda weighed herself the next morning, the scale sent her weight to her nurse, who called Brenda to congratulate her on her first weigh in.

If Brenda’s weight were outside an established range, her physician and nurse would be immediately notified. The nurse could then contact Brenda to see if she needed a new prescription or a consultation with the physician, enabling Brenda to have her weight fluctuation addressed immediately without having to go to the hospital.

Ease of Use and Human Connection

Members who participated in the CHF pilot program weighed in 88 percent of the time during the first 100 days. So why has this program been successful? There are two core elements: ease of use and human connection.

The table stakes for remote monitoring is ease of use. Brenda’s scale has no plug, no buttons, and requires almost no instructions. She doesn’t need Wi-Fi or Bluetooth to use the scale, and she doesn’t need to register it anywhere. Her scale simply works right out of the box. To be certain Brenda knows exactly what to do with her scale, she used it in front of her nurse as soon as she received it.

But to keep weighing in every day, this new activity has to be bonded to something Brenda values: human connection. Because Brenda knows her nurse is on the other side of the scale, and is looking out for her health and well-being, she is more likely to weigh in each day. Additionally, we have found that group enrollment sessions help people like Brenda because they see other people with CHF taking action to monitor their condition.

The program only works if people like Brenda take a small action each day. Technology can make it easier for Brenda to take that action, but in the end she will do it because of deeper, more human motivations like connecting to others.

There are other elements that help enhance the effectiveness of health-related technology, in addition to ease of use and the human connection, such as the motivation that comes as a result of a person seeing his or her specific progress (personalized, real-time, relevant information, aka the “so what”). This can be a powerful hook for encouraging ongoing engagement and helping people become more knowledgeable, and confident, in managing their condition. For example, the CHF pilot also includes sending “certificates of accomplishment,” recognizing those who’ve reached various milestones and that receiving recognition for their effort seemed to be an effective way of keeping people engaged.

The Way Forward

Health-related technology such as remote monitoring and scales can help our aging population improve their health. But it won’t do so unless the technology brings together the lifestyle and clinical aspects of a person’s health in a way that makes it easy to get people more engaged in managing their health.

The integration of physicians and clinicians, as we’ve seen with our CHF program, is important; their recommendations carry influence, and they can ensure that the data is used to highlight moments of influence. The key is not just the utilization of the technology; it’s the design and integration of the program. There is a real need for deep clinical engagement, both in getting people engaged in their health and in helping physicians and other health care providers move beyond prevention and wellness and toward managing chronic conditions.

At Humana, taking care of seniors living with multiple chronic conditions is what we do best. The role of technology is only going to become more important. But let’s never forget that technology must make things easier and more human to make a difference in health.

.

Read Full Article

Three days before Humana’s 100 Day Dash in 2016, Jamie Edmonds, a Consumer Experience consultant in Phoenix, Ariz., had heart surgery to replace her aortic valve due to complications from a congenital heart defect. Jamie’s team was concerned about her and confused as to why she would still sign up for Humana’s annual step challenge.

“I told them not to worry, that I would make it to a million steps,” said Jamie. “A large part of recovering from heart surgery is walking. A couple days after surgery, I was well enough to start walking around the hospital so I had my husband bring me my Fitbit. I didn’t get many steps and what steps I did get around the ICU felt more exhausting than after I finished a marathon. Once I was discharged, my doctor’s orders were to walk, walk, walk. The Dash was truly my motivation to walk as much as I did during my recovery.”

After 100 days, Jamie had achieved her goal of one million steps and this year she has committed to go even farther and get 1.25 million steps.

Jamie won’t be alone. Forty-three percent of Humana associates participated in last year’s Dash, and that number is expected to grow once Dashers are tabulated. The Dash, which started April 2, is open to all associates and their adult dependents who participate in Go365, a wellness rewards program. Steps are tracked by pedometers or other fitness devices, and associates with physical disabilities or medical conditions that prevent them from walking/running are participating in an alternative workout program. Accepting alternative workouts is a way to engage even more associates in the Dash and reflects Humana’s inclusive culture focused on well-being.

Jamie contributed one million hard fought steps to Humana’s total of 16 billion steps in 2016, half a billion more than in 2015. More than 9,000 associates who participated improved their step counts over 2015. Unhealthy Days have also declined for Humana associates – from 6.1 Unhealthy Days a month in 2012 to 5.2 in 2016.

The Dash has also partnered with the Humana Foundation for a third year. If Humana associates reach an overall step goal of 17 billion steps by the end of the Dash, the Humana Foundation will give $17,000 to a charity selected by associates. Make-A-Wish America was selected by associates in 2016 and received last year’s grant.

“I used to take physical activity for granted,” Jamie said. “My heart surgery and other health issues this past year completely changed my perspective. It used to be that ‘I have to run’ or ‘I have to get my steps in.’ Now it’s ‘I get to run’ and ‘I get to get my steps.’”

The 100 Day Dash runs through Monday, July 10.

“I used to take physical activity for granted,” Jamie Edmonds said. “My heart surgery and other health issues this past year completely changed my perspective.”
Read Full Article

Forbes.com and other media have taken note of Humana’s Bold Goal progress, reporting on the company’s success in improving the health of the communities it serves.

“Improving the health of an entire community is difficult and no one person or organization can do it alone,” Humana CEO Bruce Broussard told Forbes, which made note of Humana’s Bold Goal communities in San Antonio, Texas; Louisville, Ky.; the Tampa Bay, Fla. area; Broward County, Fla.; New Orleans; Baton Rouge, La.: and Knoxville, Tenn.

The Forbes article noted that “health plan members in participating ‘Bold Goal’ communities decreased their number of unhealthy days by a ‘margin of 3 percent’ from 2015 to 2016. Meanwhile, Humana health plan members across the country decreased their unhealthy days by 2 percent.”

Forbes also quoted Humana’s Chief Medical Officer, Dr. Roy Beveridge, who said, “If you have diabetes and suffer from a behavioral health condition such as depression or are impacted by one of these social determinants, the outcomes are worse and the cost is much higher. When we think about what it takes to manage the health of a population, addressing these social determinants and behavioral health challenges must be done if we want to drive down costs and help people improve their health.”

Read the full Forbes article here.

Other media outlets have also covered the report, including:

FierceHealthcare
Managed Care magazine
Employee Benefit News
American Journal of Managed Care
Business First
Becker’s Hospital Review
Insider Louisville

Read the full 2017 Bold Goal progress report here.

Read Full Article