Concentra’s Well-Being Center’s goal is to build a wellness culture among its employees.
Humana subsidiary Concentra is taking a new approach to health care with two pilot programs that bring simplicity, convenience, cost efficiencies and an element of fun to a system that has become increasingly complex, costly and confusing.
Concentra Well-Being Center
A year ago, Jeffrey Endermann learned from a biometric screening that not only was he overweight, but he had many risk factors for several serious health conditions. Today, the 30-year-old senior financial analyst at Concentra is 60 pounds lighter and his latest screening identified no risk factors.
“Now, I am in perfect health,” he said. “It has been a true life-changing experience.”
Endermann, who works at Concentra’s Dallas headquarters, where the Well-Being Center opened in November 2011, said he was inspired to begin his wellness journey by the eye-opening biometric screening results and the easy-to-access resources at the center. A health coach at the Well-Being Center provided nutrition guidance and developed a fitness plan for Endermann, which he credits for helping him change direction and embark on his new healthy lifestyle.
He has changed his diet, increased his activity away from work, and now visits the center a couple of days during the workweek to use its resources.
“I have more energy and am able to participate in a lot more activities,” Endermann said. “It even helped me become a better golfer. Everything is better: I work better, sleep better … I just feel better all the time.”
In addition to offering state-of-the-art walking stations which can be reserved for an hour at a time, Concentra employees can build fun and healthy activity into their day in other ways. Instead of sitting or eating a snack during a 15-minute break, many regularly visit the center for an interactive video game or attend exercise programs or nutritional counseling sessions. Some employees have even created departmental challenges for activities, such as Wii bowling, and will participate as a team during breaks.
Employee engagement has been strong since Concentra launched its first pilot, WeightRX, an intensive weight-loss coaching program focused on reducing obesity. Participants in the 90-day program lost an average of 21.8 pounds, or 9.7 percent of their total original weight, and most have continued to be active in workout programs sponsored by the Well-being Center.
The goal of Concentra’s Well-Being Center is to help build a wellness culture among employees in all aspects of their lives, including their work lives, and help them move forward on their journey toward lifelong well-being, said Kyle Anderson, Concentra’s Health and Wellness Program Leader. This innovative approach to workplace wellness continues to show positive results. Just ask Jeffrey Endermann.
To learn more about the Concentra Well-Being Center, watch this video.
Concentra exam facilitator Monique Dinga, right, and Jeffrey Endermann, a senior financial analyst at Concentra, demonstrate the tools used in the MyDocDirect telemedicine suite.
Concentra’s MyDocDirect creates a worksite clinic with a telemedicine suite that helps drive down costs and create a simpler, more convenient and better health-care experience for everyone.
Since this program launched a few months ago, employees at Concentra’s Dallas headquarters can set up an appointment, see a doctor, get a diagnosis and, if needed, get an e-prescription in less than 35 minutes – without leaving the building.
Here’s how it works:
An employee sets up an appointment for the onsite telemedicine suite from home or while at work. At the time of the appointment, a nurse greets the patient at the clinic and records vitals and other intake information just as experienced during a normal doctor visit. The patient’s medical data is captured in an electronic medical record and sent instantly and securely to a physician at a local Concentra clinic. The physician joins the patient and nurse via video conference using a 27-inch monitor in the telemedicine suite. Using tools that can capture and share images and sounds, the physician and nurse work together to conduct an examination.
In addition to potential savings of time and money, this new approach allows the patient to see what the physician is seeing, opening the door to broader and better communication and improving health literacy. For example, if the physician is looking for a potential problem in a patient’s inner ear, the image he is seeing through the otoscope is projected onto the monitor that the patient is viewing.
This unique process using image-sharing tools has increased the level of engagement for both the patient and the physician, said Keith Borowicz, Concentra Director of Product Development. “People are asking more questions because of what they are seeing.”
While the pilot is still in the early stages, Borowicz is already seeing benefits for everyone involved.
A telemedicine suite can make it possible for the employer to offer a cost-effective health-services option that could increase productivity and reduce absenteeism, according to Borowicz. And the physician gains flexibility and time savings. Borowicz said it could even provide new opportunities for physicians who are nearing retirement and want to work shorter, more flexible hours.
And the potential benefits for the patient? It can save money and a significant amount of time as well as increasing engagement in their health and health care, he said. Some who have used the clinic have also pointed out that the easy access to care led them to seek care more promptly than they normally would have, which has the potential to prevent or minimize serious illness.