Louisville

Maria Hughes, Humana’s Chief Inclusion and Diversity Officer, joined other business leaders in Louisville this week to talk about growth, talent acquisition and opportunities for 2018.

The panel discussion was hosted by Louisville Business First as part of its Grow Louisville event.

Maria said “it is vital to create a stimulating environment where diverse workers can be themselves and feel like each voice is heard and respected,” the newspaper reported. She also noted that “it is vital to attract the right talent that can fit well within a team structure.”

“It’s not just the mix, but making the mix work,” she said. “It’s having the environment in which people feel they can thrive.”

Click here to read the full article in Louisville Business First (subscription required).

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Humana is making progress toward its corporate social responsibility (CSR) goals tied to the company’s three CSR pillars: Healthy People, Healthy Planet and Healthy Performance, according to the company’s 2017 Corporate Social Responsibility Progress Report.

Since the start of 2016, Humana and its associates have moved ahead in each of the focus areas. For instance, the company’s pursuit of its Bold Goal – to improve the health of the communities Humana serves 20 percent by 2020 – has resulted in more “Healthy Days” in all but one of several Bold Goal communities.

Humana’s new CSR Progress Report features many examples of how Humana is committed to living its values, particularly ‘Inspire Health.’ From the health metrics Humana tracks to make sure its members’ health is continually improving … to Humana Foundation commitments across the country to invest in community health, the report summarizes progress on the Healthy People front.

For example, Humana’s Pharmacy team in Phoenix served diabetes patients beyond Humana’s membership earlier this year by donating more than 4,500 pounds of diabetic supplies, including insulin syringes, pen needles and test strips, to Insulin for Life USA. In partnership with this organization, Humana delivered insulin and disease-management supplies free of charge to diabetes patients in developing countries, who otherwise would likely go without these life-saving provisions.

Regarding Humana’s overall environmental sustainability focus (Healthy Planet), the report details environmental goals established in 2014, progress to date toward achieving the goals, and how the company and its associates are as dedicated as they have ever been to limit the company’s environmental footprint.

On Humana’s Healthy Performance objectives – which address the company’s ethics and compliance, governance, and diversity and inclusion focus – the report includes a number of examples of Humana’s progress since the start of 2016, including the creation of a Physician Executive Immersion Program to create a cohort of leaders focused on improving how the company partners with physicians.

The report also summarizes the recognition Humana has received from multiple outside organizations as a leader not only among health insurers but in all of health care for its corporate citizenship efforts.

Read the full report here.

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Helping others lead happier, healthier lives is something our company does each and every day. So it should come as no surprise that we’re gaining recognition in the communities we serve.

In the past few months, Humana was named the Healthiest Employer at local events in Louisville, South Florida, Phoenix, Charlotte, and Atlanta. The honor was bestowed on a small number of organizations committed to creating a healthy workplace for employees—and Humana ranked highest in the largest employer category at each event.

Key considerations for the award included culture and leadership commitment, associate and dependent access to programs, planning and communications, and program offerings like health assessments, biometric screenings, rewards and incentives, coaching, and more.

This is the first year Humana has received this award in the Phoenix, Charlotte, and Atlanta. Humana previously won the top award in 2016 in Louisville and South Florida.

Humana was also recently named a Platinum award winner of the Worksite Wellness Award by the Worksite Wellness Council of Louisville. This is the fifth consecutive year the company received this highest distinction – in addition to receiving the prestigious Fleur De Lis Award for extra-large companies in 2016. Humana was also named a Platinum Award winner by the Healthy Arizona Worksite Program, one of the first companies to achieve the new level introduced this year.

These awards serve as further evidence of the progress we’re making as an associate population.

“We’re a community that’s fiercely committed not only to the health of those we serve, but also to that of the teammates we work alongside each day,” said Tim State, Vice President of Associate Well-being. “Our well-being benefits, programs and experiences ways we bring that promise to life every day.”

Zoilabella Calo, Consumer Engagement Consultant, and Jeri Cunningham, Manager of Engagement, for Arizona’s Employer Group team accept the Healthiest Employers Award in Phoenix on behalf of Humana.
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One Humana café is on a mission – to feed the community.

The Sodexo-operated cafe, known as the Winner’s Circle in Louisville’s Humana Unity Building (HUB), is following the “Better Tomorrow Plan” aimed at helping sustainability within communities.

Recently, Sodexo partnered with the Dare to Care food bank in Louisville to donate extra and/or expiring food items, helping eliminate waste and help feed the hungry. Twice a week, Sodexo chefs package the unsold food items and/or expiring food items at the end of the day for a Dare to Care food representative who picks it up and serves it to a Dare to Care food center that evening. Any items that are not appropriate to serve are given to a local farmer for compost.

In addition to these items, Sodexo also provides coffee and hot water for Dare to Care food bank recipients waiting in line during the winter – where some recipients wait in line for hours in the cold before the food bank opens.

“We try to support sustainability as much as possible from recycling to using local products to donating local foods so nothing hits landfills, unless it’s biodegradable or we can’t give it to someone else,” said Scott Bieber, Sodexo National Client Executive Chef at Humana.

Scott said while the Winner’s Circle is the only Humana food service location donating food right now, Sodexo hopes to implement this process at other locations throughout Humana soon.

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Three Humana associates — Geeta Wilson, A.J. Hubbard and Michele Koch – have received community honors in Louisville.

Geeta, Vice President, Consumer Experience, has been named one of Louisville Business First’s People to Know. A.J. and Michele are both Bingham Fellows for the Leadership Louisville Center. A.J. is Director, Inclusion and Diversity, and Michele is Manager, Talent and Performance Management.

“Bingham Fellows is the center’s advanced leadership program,” wrote Louisville’s Business First. “The topic for the 2017 Bingham Fellows program is ‘winning the talent of the future.’ The class will work to advance Louisville’s ability to develop, retain and attract the talent it needs to compete and thrive.”

Geeta spoke with the newspaper about Humana’s journey toward becoming a well-being company and the importance of “putting the consumer at the center of our strategy and examining everything we do through their eyes.”

She talked about Humana’s Bold Goal and how her team “is contributing by tackling our members’ greatest pain points to deliver an extraordinary customer experience.”

“Humana is invested in our members’ health in ways people may not consider,” she told the publication. “For example, we’re testing the use of artificial intelligence (AI) in our call centers to help Humana agents recognize when conversations hit a snag or escalate into frustration. The AI tool alerts them, in real time, about how they can improve the call and course-correct while they are still interacting with the customer. At that point, they can recover the call and turn it positive again. Positive interactions communicate to our members that Humana cares, that they’ve been heard and that their health is important to us.”

Asked about the biggest challenge facing the industry, Geeta cited chronic conditions.

“For a variety of reasons, health remains elusive for many people in the United States,” she said. “The CDC reports that chronic diseases – many of which are preventable through proactive measures- account for 86 percent of our country’s health care costs. We can solve for this by engaging with consumers one-on-one with simple-to-use technology and relatable health experts (in most cases, the individual’s primary care physician). At Humana, we’re supporting primary care doctors as well as looking at ways to motivate people through programs like Go365 and increased access to care through home care (Humana At Home) and telemedicine.”

 

Geeta Wilson, Vice President, Consumer Experience.
Geeta Wilson, Vice President, Consumer Experience.

 

A.J. Hubbard, Director, Inclusion and Diversity.
A.J. Hubbard, Director, Inclusion and Diversity.

 

Michele Koch, Manager, Talent and Performance Management.
Michele Koch, Manager, Talent and Performance Management.
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