Humana was well-represented at Healthcare Information Management Systems Society (HIMSS) in Orlando, Florida from February 11-15, 2019. Humana leaders, including the company’s chief medical officer, presented in five sessions. Humana’s Chief of Digital Health & Analytics Heather Cox was interviewed by AI In Healthcare, and many other executives demonstrated how Humana has invested in technology that’s supporting the health and well-being of its members.
“As we start to think about natural language processing and the amount data information as it pertains to health, start thinking about smart refrigerators,” said Humana’s Chief Medical Officer Roy Beveridge, MD, during his presentation at the HIMSS Patient Engagement and Experience Summit. “Start thinking about people with diabetes. Start thinking about smart pantries. Think about systems that tell you that you’re running out of salad. These databases as they are being put together will significantly change our lives, and we should focus some of this on the health care world.”
Dr. Beveridge went on to describe what happens in a disconnected system and the power of linking all the data points on a single person. (Read more about Dr. Beveridge’s presentation in MobiHealthNews.)
Dr. Beveridge continued that theme in this LinkedIn blog post.
During a joint-presentation at the HIMSS Cloud Computing Forum, Jeff Hawkins, chief technology officer for Humana EDGE, and Antonio Melo, director of Humana’s Digital Experience Center, made similar points about building technology around individuals.
“We’re interested in providing care where people spend the majority or a lot of their time,” Melo said. “How do we reinvent who is improving care in the home? … We’re talking about lifecare…”
Kyle Culver, a lead enterprise architect at Humana, joined a panel with other leaders of the Synaptic Health Alliance to share results of their pilot effort. The alliance is a coalition of health care leaders collaborating to solve the industry’s toughest problems through emerging technology. Founding members include Aetna, Ascension, Humana, MultiPlan, Optum, Quest Diagnostics and United Healthcare. The pilot program, which was announced in April 2018, seeks to determine if applying blockchain technology can help ensure the most current information about health care providers is available in the provider directories maintained by health insurers. The alliance found immediate benefits in using shared data to identify inactive locations and mismatched addresses in provider records. These findings will inform the process the alliance is using to coordinate further directory work in future phases of the pilot. The alliance members also learned about the velocity, trust and governance required to execute a multi-enterprise blockchain.
Cox who joined Humana in August 2018 said she’s excited about how the company can become a “health partner.” She continued, “It’s going to be about that consumer-mediated exchange.”
As HIMSS wrapped up, Cox provided a look forward “(Our) primary focus is around accelerating machine learning and AI, and really getting tools to market faster for our members and providers.”