People across America are struggling to comprehend and combat COVID-19, worrying about their health, the well-being of family and friends, and their financial security. Working with leaders across the industry and across the nation, Humana is removing potential barriers to care and taking other steps to help. This week the national health company has:
- Waived consumer costs for treatment related to COVID-19-covered services. Now, costs related to subsequent treatment for COVID-19—including inpatient hospital admissions— will be waived for enrollees of Medicare Advantage plans, fully insured employer health plans, Medicare Supplement and Medicaid.
- The waiver applies to all medical costs related to the treatment of COVID-19 as well as FDA-approved medications or vaccines when they become available.
- Humana President and CEO Bruce Broussard wrote more about that and the company’s commitment to collaboration on his LinkedIn blog.
- Updated Humana.com with the latest information on assessing your risk, understanding your coverage, practicing healthy habits, and staying safe from COVID-19 scams.
- Updated the list of members’ most frequently asked questions.
These recent moves are part of the company’s overall effort to accelerate and stabilize access to care for members affected by COVID-19. Humana is also:
- Lifting administrative requirements for members infected with coronavirus and for all patients in settings where capacity is stretched by the needs of those infected by coronavirus. The change allows for unencumbered movement from inpatient hospitals to safe, medically appropriate post-acute care settings, including home health, long-term acute care hospitals, skilled nursing facilities, etc. The company continues to evaluate additional measures needed to eliminate administrative burdens across a broader spectrum of care.
- Waiving member cost share for all telehealth services delivered by participating/in-network providers and accepting audio-only telephone visits for reimbursement
- Waiving the out-of-pocket costs (copays, coinsurance and deductibles) associated with COVID-19 testing, including related visit costs in a range of clinical settings such as a physician’s office, urgent care center or emergency department
- Allowing early prescription refills, so members can prepare for extended supply needs – an extra 30- or 90-day supply as appropriate
- Providing a member-support line with specially trained call center employees to help support members with specific coronavirus questions and concerns, including live assistance with telehealth.
“We know we’re uniquely positioned to help our members during this unprecedented health crisis,” Bruce said in the most recent news release. “It’s why we’re taking this significant action to help ease the burden on seniors and others who are struggling right now. No American should be concerned about the cost of care when being treated for coronavirus.”