Humana President and CEO Bruce Broussard recently spoke with WorkingNation about the importance of developing and maintaining a diverse, skilled workforce that can create solutions and implement new technologies to improve health. The publication noted that as the senior population grows, such skills will become even more important.
“Our associates interact with, support and use a broad range of tools and technologies, and perform a wide variety of technology and data-related jobs,” Bruce said, calling out emerging technologies such as robotic process automation, machine learning, cloud-native platforms and open innovation architectures.
“Everything from working with Big Data, interacting with devices via the internet of things (IOT), to electronic medical records, digital, mobile and cloud systems and technologies to traditional IT-related technologies, and even mainframe technologies,” he said.
He also spoke about the importance of hiring and training people who reflect the diversity of communities. “As the rates of diabetes, congestive heart failure, obesity and other chronic conditions continue to grow – driven largely by lifestyle choices and other social determinants of health – it’s important that we gain a holistic view of our members by understanding the communities where they live and work,” he said.
“When the people who work at Humana feel a sense of purpose and belonging, and feel safe to bring their whole selves to work, they are often more inspired and motivated to make positive lifestyle changes for themselves and our customers.”
Bruce said, “The needs of our members will continue to evolve, requiring a renewed approach to engaging and developing our associates. We are currently reaffirming our commitment to associates and investing in their acquisition of skill in a meaningful way, and this commitment results in a brighter future for our associates, our members and the communities we serve.”