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2/4/22

97 percent of Humana’s Medicare Advantage Members Are in Contracts Rated 4-Star or Higher for 2022 

 Two Medicare Advantage Members visit a Humana Neighborhood Center  

Each year, The Centers for Medicare & Medicaid Services release ratings that measure the excellence of Medicare plans nationally using information from member-satisfaction surveys, health plans, and healthcare providers to create a rating between one and five stars, with five stars representing the highest rating. The rating system uses more than 40 different quality measures across nine categories, including: 

    • Staying Healthy: Screenings, Tests and Vaccines 
    • Managing Chronic (Long Term) Conditions 
    • Member Experience with Health Plan 
    • Member Complaints and Changes in the Health Plan’s Performance 
    • Health Plan Customer Service 
    • Drug Plan Customer Service 
    • Member Complaints and Changes in the Drug Plan’s Performance 
    • Member Experience with Drug Plan 
    • Drug Safety and Accuracy of Drug Pricing 

 

As a company dedicated to providing high-quality care, Humana takes these ratings very seriously and works continuously to increase the value provided to members and as a result, the number of highly rated Medicare Advantage plans.  Throughout the COVID-19 pandemic, Humana has found new ways to support the health and well-being of Medicare Advantage members.  The company sent members reusable face masks, mailed over 1 million preventive care colon cancer screening and diabetic condition management in-home test kits, and proactively called and scheduled approximately 65,000 members in 46 states to receive COVID-19 vaccinations, with a focus on individuals with societal barriers to scheduling and receiving the vaccine. Commenting on her experiences with Humana at a vaccination clinic earlier this year, Betty P., a Humana Medicare Advantage member in Tennessee, said, “Humana was putting my health first, they were trying to help me. They had my health in their interest. I've been with them almost 10 years, and they have never failed me.” 

The company was thrilled that their Medicare Stars ratings reflected this commitment to care during quickly changing circumstances. Humana’s number of contracts receiving a 5-star rating increased from one in 2021 to four in 2022, representing the largest year-over-year increase in the company’s history.  This represents 527,000 members and includes CarePlus Health Plans, Inc. in Florida, which received a 5-star rating for the fourth consecutive year, Cariten Health Plan Inc. in Tennessee, which previously received a 5-star rating in 2019, as well as Humana Health Benefit Plan of Louisiana, Inc. in Louisiana and Humana Health Plan of Ohio, Inc. in Kentucky, both of which received a 5-star rating for the first time.  

“Humana is committed to helping members achieve their best health by ensuring high quality of care, improved clinical outcomes that are patient-centered, and strong customer service,” said Alan Wheatley, President, Retail Segment at Humana. “Our goal in Medicare Advantage is to offer industry-leading health plan options for people with Medicare that allow them to enjoy all the security of Original Medicare plus valuable added benefits. We are pleased to once again be recognized by CMS with such high ratings for our Medicare Advantage plan offerings.” 

 

 

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