Chartis to lead cultural humility and implicit bias training for Conviva, Humana’s network of primary care providers in South Florida.
To deliver on Humana’s promise of whole person care to members, it is crucial to equip providers with the needed tools to deliver culturally competent care and strategies to neutralize biases in the clinical setting.
Humana launched a pilot program in August 2022, with clinician trainings training this fall, specifically for cultural humility and implicit bias to clinicians. Chartis Just Health Collective, a division of Chartis, a leading healthcare advisory and analytics firm, was selected after a competitive process and has signed on as the lead training partner.
“Clinician-specific training on cultural humility and implicit bias with an orientation around the patient’s experience is one of many steps to deliver on whole person care and embed a health equity lens into Humana products, services and partnerships,” said Dr. Nwando Olayiwola, Chief Health Equity Officer and Senior Vice President, Humana Inc. “This partnership with Chartis is truly exciting and, to my knowledge, one of the first outcomes-focused cultural humility pilots by a health plan.”
“The people who entrust their care to us come from a wide range of circumstances, backgrounds and life experiences,” said Dr. Vivek Garg, Chief Medical Officer for CenterWell Senior Primary Care and Conviva Care Solutions. “We achieve our best results when we work to ensure all of our patients feel valued and respected. This is an opportunity to not only build on current practices but also provide new strategies and best practices to help our clinicians improve the delivery of care.”
The training program will help providers define and understand cultural humility and implicit bias and how both relate to health equity and belonging. Trainings will be facilitated for Conviva, Humana’s network of primary care providers in South Florida.
“Humana’s efforts to accelerate health equity demonstrates that despite traditional dynamics between payer and provider, aligning on health equity is a universal goal that must span the entire healthcare ecosystem,” said Duane Reynolds, President of Chartis Just Health Collective. “This partnership will help clinicians unearth blind spots, and with that insight and awareness we’ll provide participants with strategies to mitigate bias and create more equitable care for members within Humana’s network.”
Humana will evaluate the pilot, focused on the following outcomes: cultural humility awareness, intent to mitigate bias and improvement in patient trust and experience.
Read more at the Chartis Group News Story.