health exchanges

Healthcare in America is changing, and many people have questions that need immediate answers. Humana wants to help – whether you are a member or not.

Americans have until Monday, Dec. 23, to use the state and federal exchanges to enroll in health plans for coverage that will take effect on Jan. 1, 2014. There is not a lot of time to make some important choices and decisions. That’s why Humana has launched a campaign to help consumers understand changes in health care coverage prompted by the Affordable Care Act, including the health exchanges.

Where to go for answers:

  • Consumers can find information and tools that will help them navigate through the ACA’s new exchanges. The website includes “Easy Price,” an online estimating tool that calculates relevant rates in specific areas – whether from Humana or another health care company. It makes it easier to calculate prices, compare plans and make the best choice for your specific situation. Individuals can also explore available government subsidies and check to see if they qualify.
  •  24/7 call center: Humana call center hours will be open 24 hours a day, seven days a week, until Dec. 23 to help answer consumers’ questions relating to health reform and exchanges. Call 1-800-222-1679.
  • Seminars: Humana health care experts will be in hundreds of CVS/pharmacy stores nationwide. Additionally, educational seminars are being held at select YMCA locations around the country. Visit to find an event in your area.
  • Letter to America/video: A full-page “Letter to America” from Humana CEO and Chief Executive Officer Bruce Broussard was also published in major newspapers this week. The letter can be downloaded here or watch a related YouTube video to learn more about the Humana Helps campaign and how to contact Humana with questions.

The Humana call centers will revert back to normal hours of operations on Dec. 24, but all other Humana Helps initiatives will continue into 2014.

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Humana is crisscrossing the state of Mississippi in an effort to give residents of the Magnolia State more information about their health plan options under the Affordable Care Act.

As part of Humana’s “Covering Mississippi” initiative, a statewide mobile outreach and education campaign, Humana teams travel in two custom-made vehicles to visit health centers, retail outlets, churches, schools and civic auditoriums to provide free one-on-one meetings with residents through March 2014. Anyone can speak to Humana representatives at these events to learn more about the Health Insurance Marketplace and the health-care plans available to them. Currently, one in five Mississippians is uninsured.

“We launched our vehicle at a town hall meeting in Natchez, and the feedback we got was incredible,” said Stacey Carter, a Humana Marketing Director based in Jackson, Mississippi.  “People are so thankful for what Humana is trying to accomplish; they say they’ve never seen anything like it.”

Earlier this year, Mississippi faced a potential health insurance crisis when other carriers pulled out of or declined to offer services in 36 of the state’s counties, which include many high-poverty areas. Humana agreed to provide coverage to residents in those counties in addition to the four counties in which Humana already had a market presence. In all, more than 100,000 uninsured Mississippians live in Humana’s 40-county service area.

“The ultimate goal is to deliver on Humana’s promise to provide much-needed access to affordable health care,” said Humana Project Director Michael Russman. “We want to create Mississippi-centric initiatives, systems and solutions that help enable people to achieve lifelong well-being. This is just the beginning.”

Related links:

  • For more information on Humana’s Covering Mississippi tour, visit
  • For more information about health-care coverage options available through Humana under the Affordable Care Act, visit
  • Click here to access National Public Radio’s recent report about Humana’s Covering Mississippi bus tour.
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Chief executives from about a dozen major health insurers, including Humana President and CEO Bruce Broussard, were invited to the White House on Wednesday, Oct. 23, for a meeting with President Obama’s chief of staff, Denis McDonough, advisor Valerie Jarrett and Health and Human Services Secretary Kathleen Sebelius.

The discussion focused on resolving the ongoing technical problems encountered with the Oct. 1 launch of the federal exchange website,, and its effects on health-plan enrollment and implementation of the Affordable Care Act.

Broussard also participated in a panel about changes in the health-care industry at the 2013 Forbes Healthcare Summit, which was held Oct. 9-10 in New York City. Forbes contributor Avik Roy sat down with Broussard after his panel appearance to continue that conversation and to discuss the exchanges.   To watch the Forbes video interview, click here or on the video image below.

If you want to learn more about the Oct. 23 meeting at the White House, please click on one of the links below:

The video interview above, courtesy of Forbes, was conducted by Avik Roy earlier this month during the Forbes Healthcare Summit.

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