Health Reform

Healthcare in America is changing, and many people have questions that need immediate answers. Humana wants to help – whether you are a member or not.

Americans have until Monday, Dec. 23, to use the state and federal exchanges to enroll in health plans for coverage that will take effect on Jan. 1, 2014. There is not a lot of time to make some important choices and decisions. That’s why Humana has launched a campaign to help consumers understand changes in health care coverage prompted by the Affordable Care Act, including the health exchanges.

Where to go for answers:

  • Consumers can find information and tools that will help them navigate through the ACA’s new exchanges. The website includes “Easy Price,” an online estimating tool that calculates relevant rates in specific areas – whether from Humana or another health care company. It makes it easier to calculate prices, compare plans and make the best choice for your specific situation. Individuals can also explore available government subsidies and check to see if they qualify.
  •  24/7 call center: Humana call center hours will be open 24 hours a day, seven days a week, until Dec. 23 to help answer consumers’ questions relating to health reform and exchanges. Call 1-800-222-1679.
  • Seminars: Humana health care experts will be in hundreds of CVS/pharmacy stores nationwide. Additionally, educational seminars are being held at select YMCA locations around the country. Visit to find an event in your area.
  • Letter to America/video: A full-page “Letter to America” from Humana CEO and Chief Executive Officer Bruce Broussard was also published in major newspapers this week. The letter can be downloaded here or watch a related YouTube video to learn more about the Humana Helps campaign and how to contact Humana with questions.

The Humana call centers will revert back to normal hours of operations on Dec. 24, but all other Humana Helps initiatives will continue into 2014.

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Humana is crisscrossing the state of Mississippi in an effort to give residents of the Magnolia State more information about their health plan options under the Affordable Care Act.

As part of Humana’s “Covering Mississippi” initiative, a statewide mobile outreach and education campaign, Humana teams travel in two custom-made vehicles to visit health centers, retail outlets, churches, schools and civic auditoriums to provide free one-on-one meetings with residents through March 2014. Anyone can speak to Humana representatives at these events to learn more about the Health Insurance Marketplace and the health-care plans available to them. Currently, one in five Mississippians is uninsured.

“We launched our vehicle at a town hall meeting in Natchez, and the feedback we got was incredible,” said Stacey Carter, a Humana Marketing Director based in Jackson, Mississippi.  “People are so thankful for what Humana is trying to accomplish; they say they’ve never seen anything like it.”

Earlier this year, Mississippi faced a potential health insurance crisis when other carriers pulled out of or declined to offer services in 36 of the state’s counties, which include many high-poverty areas. Humana agreed to provide coverage to residents in those counties in addition to the four counties in which Humana already had a market presence. In all, more than 100,000 uninsured Mississippians live in Humana’s 40-county service area.

“The ultimate goal is to deliver on Humana’s promise to provide much-needed access to affordable health care,” said Humana Project Director Michael Russman. “We want to create Mississippi-centric initiatives, systems and solutions that help enable people to achieve lifelong well-being. This is just the beginning.”

Related links:

  • For more information on Humana’s Covering Mississippi tour, visit
  • For more information about health-care coverage options available through Humana under the Affordable Care Act, visit
  • Click here to access National Public Radio’s recent report about Humana’s Covering Mississippi bus tour.
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Humana and CVS/pharmacy, America’s leading retail pharmacy, announced a strategic retail partnership designed to educate individuals and their families about their health care coverage options under the Affordable Care Act (ACA).

Humana representatives will be present at CVS/pharmacy’s Project Health events starting this month. Humana will also be holding in-store events at CVS/pharmacy locations to educate individuals and their families about health-care coverage options under the ACA.

  • CVS/pharmacy’s Project Health – Project Health is a CVS/pharmacy wellness program designed to improve access to health care and deliver preventive services. Humana representatives will be present to answer questions about health coverage under ACA at 80 CVS/pharmacy Project Health weekly events in states such as Florida, Georgia, Illinois, Michigan, and Texas during the months of October and November.
  • Health Coverage Information – Humana representatives will also be in more than 500 CVS/pharmacy stores located in 12 of the 14 states* where Humana is offering individual health insurance as a Qualified Health Plan on Federal and state individual market public exchanges. Representatives will answer questions that individuals and their families may have about their health coverage options. Representatives will be in CVS stores select Wednesdays, between the hours of 2 p.m. and 6 p.m., throughout the six-month open enrollment period for the Health Insurance Marketplace, which started Tuesday, Oct. 1.

“Humana’s partnership with CVS/pharmacy reflects our proven and ongoing commitment to educate individuals and their families at the places they go when they have questions about their health,” said Roy A. Beveridge, MD, Humana’s Chief Medical Officer. “We’re working to ensure people develop a better understanding of how their health coverage can help them make better, and healthier, decisions.”

“Providing information about new health insurance coverage opportunities is in keeping with our purpose of helping people on their path to better health,” said Helena Foulkes, Executive Vice President and Chief Health Care Strategy and Marketing Officer for CVS Caremark. “We are pleased to combine our innovative suite of services and our new and existing relationships with organizations such as Humana to help patients understand and have access to information about insurance options in their community.”

Humana and CVS/pharmacy will also provide educational brochures and other materials that will be available to individuals and their families.

People can visit in order to find the closest CVS/pharmacy store that has a Humana representative. To view a listing of the stores that have Humana representatives, as well as the dates and times they’ll be in-store, simply type in your ZIP code.

For the past several months, Humana has focused its efforts on educating people about the impact of health care reform. The company unveiled the website “Health Care For You,” which can be accessed at The site is designed to help educate individuals on their health care coverage options via a character-driven experience focused on baby boomers, families with children and young independents.

Humana also recently announced a partnership with the YMCA of the USA (Y-USA) to sponsor health and wellness community events and health-care reform educational seminars – led by Humana representatives – at select YMCA locations throughout the six-month open enrollment period for Health Insurance Marketplaces.

*CVS/pharmacy does not have stores in Utah and Colorado, where Humana is on exchange.

picture of webpage about healthcare reform

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