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Dr. William Shrank, Humana’s Chief Medical and Corporate Affairs Officer, recently spoke with Home Health Care News about “social determinants of health, continuing health care trends and the ongoing alignment of the company’s in-home care operations.”

“We’re increasingly acknowledging and realizing the importance of social context in the health of our members,” he said. “We’re increasingly thinking about whole-person health and how to manage not only the physical health issues or the behavioral health of our members but how to couch it within the social context in which they live.

“We want to better understand the social barriers that influence their ability to achieve their best health. When you put all those things together — with the fact that more complex seniors are living at home and prefer to be cared for at home with personalized health care services — you can see why we’re driven to leverage all of these in-home pieces.

The article noted that Humana “is busy with its many in-home endeavors, which include Humana At Home, Curo Health Services and Kindred at Home.”

“I think one thing that I would want to continually reiterate is that we do not treat physical disease — we treat people,” Dr. Shrank said. “We do not treat behavioral health — we treat people. And you can’t treat a part without looking at the whole.”

Read the entire article here.

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Accolade and Humana announced today an expansion of their existing partnership that includes a $20 million strategic investment from Humana. The investment comes as Humana affirms its commitment to advance member engagement within its offerings for commercial employer groups, leveraging Accolade to strengthen its consumer-optimized health platform.

Humana and Accolade first announced their partnership in March 2019, where both companies agreed to integrate their capabilities to create a differentiated healthcare and benefits experience for individuals and their employers. The companies are expanding their partnership agreement as they continue to create personalized and simplified member experiences and leverage new opportunities around solution flexibility, service delivery, partner integration, and economic value in healthcare.

Specifically, the strategic investment will allow the two organizations to tailor the Humana with Accolade solution for a broader base of fully-insured and ASO prospects and clients. The investment will enable robust integrations and seamless engagement options that make it easy for new members to access convenient and affordable care. Humana and Accolade will also significantly expand geographies in 2020 and beyond, while building out the teams needed to support product and market expansion.

“Accolade is doing highly unique work in the healthcare space, as their connected platform and personalized service create impressive member satisfaction and value for employers,” said Chris Hunter, president of Humana’s Group and Military Segment. “Given our existing relationship, we see the opportunity for Accolade to emerge as a key element of the value proposition for Humana’s employer group business, further enhancing the benefits of the service to our joint customers and their members.”

Humana with Accolade Advantage

Humana recognizes the value of a strengthened relationship with Accolade based on the Accolade service model, supported by an advanced machine learning and intelligence engine that produces highly personalized services across an entire member population. With dedicated Health Assistants and Clinicians, mobile and online messaging, a fully integrated benefits center, member activation campaigns, and intelligent insights, Accolade shows an increase in program utilization among its members. Accolade achieves measurable member satisfaction and cost savings for its employer customers, while reducing complexity, time and waste.

Humana with Accolade brings employers and their health plan members the benefit of Humana’s provider networks and innovative medical, dental, pharmacy, Employee Assistance Program (EAP), Work-life Services, and Go365 wellness reward program capabilities, together with Accolade’s robust member engagement services and integrated health and benefits partner programs. With a mission to dramatically improve member engagement, experience, outcomes and costs in healthcare, Humana with Accolade leverages an open and intelligent platform and a personalized advocacy solution to create a whole person, whole population health offering for its self-funded employer clients, their employees and families.

“Humana has been a supportive and successful partner from day one, and we’re happy to extend our relationship to a level that more deeply aligns our vision and supports our product and service delivery in exciting ways,” said Rajeev Singh, Accolade CEO. “We have long seen the value of industry collaboration, leveraging people-centric innovation, and Humana is a model in the industry with their approach for how companies can align for mutual benefit and success.”

Humana with Accolade is currently available in the Milwaukee, Wis., and Cincinnati, Ohio, areas. For more information on Humana with Accolade or to see a demonstration of their shared solution, please contact inquiries@accolade.com.

SVB Leerink LLC served as exclusive financial advisor to Humana in connection with the transaction.

About Accolade
Accolade is a leader in personalized health and benefits solutions that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 60 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit www.accolade.com.

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Humana has launched a new Population Health website to highlight the progress the company is making in improving the whole health of communities, health plan members and employees. Through personal stories, inspiring videos and useful toolkits, this website aims to drive more engagement with Humana’s Bold Goal communities, as well as with current and potential partners.

By sharing these resources, we hope to get others involved with our mission to address social determinants of health, the conditions where people live, learn, work and play that affect a wide range of health risks and outcomes. These social determinants — things like poor education, low income or lack of transportation, as well as food insecurity and loneliness — are the barriers to health upstream from our traditional health care system.

In 2015, Humana publicly announced the Bold Goal—a population health strategy to help improve the health of the communities we serve 20% by 2020 and beyond by addressing the social and clinical needs of our members and employees. Humana’s Bold Goal focuses on community and clinical partnerships as well as internal business integration efforts to improve the health needs of the whole person. Humana works with community-based organizations, business and government leaders, healthcare professionals and Humana care teams to identify, screen and refer members to the needed community resources and secure long-term support.

This website includes links to:

  • Our efforts toward clinical integration, giving physicians, clinicians and Humana care teams the tools they need to embed social determinants into their workflow and patient experience so they can screen and refer members to community resources and long-term support.
  • The business impact of shifting from an insurance company with elements of health to a health company with elements of insurance, and our focus on five areas of influence: primary care, home health, pharmacy, behavioral health and social determinants.

Explore the site by starting here.

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Humana was recently named the No. 4 company on the new 100 U.S. Companies Supporting Healthy Communities and Families list, a list from JUST Capital and the Robert Wood Johnson Foundation ranking companies on key issues related to community health and well-being.

Companies on the list are scored by JUST Capital on 16 different social, economic and environmental factors defined by the American public, which shape how businesses contribute to healthy outcomes for workers, their families and the communities in which they operate. The list examines how companies address core determinants of community health and their efforts to be good neighbors with supportive and sustainable business practices.

Humana’s inclusion on this list can largely be attributed to the company’s treatment of its workers, relationship with healthcare providers in local communities and customer service practices.

  • Employees – Ranking No. 1 in the Health Care Providers industry, Humana offers its employees extensive and generous benefits including adoption assistance for part-time and full-time employees, flexible work arrangements and onsite fitness centers, and is one of top three highest paying companies in its industry.
  • Products – Ranking No. 1 overall, Humana has strong health provider relationships with more than 50,000 physicians across the U.S. providing care to its members. And, the company has not been tied to issues related to services or products that are harmful to health or the environment.
  • Customers – Again ranking No. 1 in the Health Care Providers industry, Humana is rated highly for its customer service practices, based on net promoter scores and survey data, receives excellent scores for disclosure of customer privacy practices, and has not been the subject of major customer privacy controversies.

For more on Humana’s CSR efforts, read the 2018 Corporate Social Responsibility Report

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Humana has ranked No. 3 in its industry — Health Care: Insurance and Managed Care — in Fortune magazine’s 2019 listing of the World’s Best and Most Admired Companies.

The list is a ranking of the world’s most respected and reputable companies, as ranked by peers in their industry.

Humana ranked particularly well in the areas of innovation, people management and quality of products/services.

Fortune collaborated with partner Korn Ferry on this survey of corporate reputation. They began with a universe of about 1,500 candidates: the 1,000 largest U.S. companies ranked by revenue, along with non-U.S. companies in Fortune’s Global 500 database that have revenues of $10 billion or more. They then winnowed the assortment to the highest-revenue companies in each industry, a total of 680 in 30 countries. The top-rated companies were picked from that pool of 680; the executives who voted work at the companies in that group.

To determine the best-regarded companies in 52 industries, Korn Ferry asked executives, directors, and analysts to rate enterprises in their own industry on nine criteria, from investment value and quality of management and products to social responsibility and ability to attract talent. A company’s score must rank in the top half of its industry survey to be listed.

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