Humana Chief Innovation Officer Chris Kay

Humana’s Chief Innovation Officer, Chris Kay, sat down last week with Richard Angus of Innovation Enterprise for a Google Hangout to discuss the changing landscape in the health care industry.

Humana’s primary objective, Chris said, is to bend the trend on health by providing consumer-oriented solutions that help people lead a better life while slowing the progression of disease. The goal is to innovate across a customer’s health journey; when there’s a barrier, we help come up with a solution.

Chris talked about our Bold Goal and the importance of moving away from episodic care and toward holistic care. He talked about helping customers manage complex chronic conditions, or even multiple chronic conditions.

He explained Humana’s partnership with Omada Health, which recently showed that seniors can engage online and successfully manage their health. And he talked about our work with Livongo Health, providing cloud-based, real-time management of diabetes.

It’s all about what Chris calls ROH – Return on Health. We’re helping people invest now for a healthier future.

You can watch the interview here.



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Humana’s Chris Kay, Senior Vice President and Chief Innovation Officer, was a featured speaker at this week’s Louisville Innovation Summit.

Chris works closely with Humana’s internal business leaders, as well as outside partners, to design, test and operationalize game-changing innovations. He is a member of the Management Team, which sets strategic direction for the company.

At the summit, Chris spoke about the dramatic shifts that have changed the healthcare industry in recent years, and the need to move from treating episodic events to a holistic understanding of an individual’s health.

To do that, Chris said, the industry has to shift from individual transactions based on cost, to true healthcare with the consumer at the center. The payoff is big – something Chris calls ROH, return on health.

“We need to do a better job as an industry in designing around the consumer,” he said. “What is entirely clear about this industry … is it has built itself up without the consumer in the center. Well guess what, the consumer is becoming more in control. Consumerism is here in healthcare. We have to think about that in terms of delivering value over their lifetime, not in any one episode or any period.”

He cited examples like Humana at Home and Humana’s recent partnership with Omada Health, both of which show that chronic conditions are modifiable.

“Nobody suffers from one thing – cardiovascular disease and diabetes, COPD, CHF,” he said.

Consumers face a consistent set of barriers, and companies like Humana must innovate around these barriers through education and awareness, lifestyle and self-care, and access and adherence.

For true ROH, you need an adaptable and flexible healthcare system.

It’s a “mashup” between care and technology, and it has to start with an individual’s community.

All health is local, he said, and it’s deeply personal. He spoke about Humana’s commitment in places like San Antonio, and the importance of “listening more than we talk.”

“There’s a human give, and a human get,” he said.

For more information on Chris, check out his bio on And here’s more info on the Louisville Innovation Summit.

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