Humana

Humana has again been listed among the Top 100 Companies with Remote Jobs, coming in at No. 15.

“Through an analysis of the remote job posting histories of more than 54,000 companies in the FlexJobs database, we’ve pinpointed the companies that offered more remote-friendly positions than any others,” FlexJobs said. “’Remote-friendly’ means the openings must offer some level of remote work (the levels on our site are ‘100% remote work,’ ‘partial remote work,’ or ‘option for remote work’).”

“The most notable change we’ve seen over the past year is not so much the growth in the sheer volume of remote job listings, but the growth in the variety of remote job titles these companies are seeking to hire,” said Sara Sutton, Founder and CEO of FlexJobs.

See the full list here.

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Humana President and CEO Bruce Broussard recently spoke at the 2019 Forbes Healthcare Summit, where he participated in a panel discussion titled “Supercharging the Medicare Advantage Experience.”

Bruce and other panel participants discussed how Medicare Advantage plans are evolving to address social determinants of health, such as food insecurity.

The value of Medicare Advantage

Bruce Japsen, Senior Healthcare Contributor, Forbes, who moderated the panel, began by asking Bruce about Medicare Advantage. Bruce spoke to three key elements that make it impactful:

  1. Taking full risk for a population. Bruce talked about how health plans are paid a fixed fee but are “responsible for overall population. That gives us a lot of freedom on what we can do.”
  • He said “the consumer decides (their health plan selection), as opposed to the HR department or some other individual that is not the user.” The industry must compete to serve the customer, which drives innovation.
  • The third element “which is really unique is you get paid more for taking care of sick people, which is not an insurance model…It’s an upside down insurance model.” Bruce added that this gives Humana the freedom in what we can do to improve people’s health.

People need a purpose to improve their health

During the panel, Bruce also spoke about how people are motivated to change their health when they find purpose. He talked about Jo, a Humana Medicare Advantage member living with multiple chronic conditions. She is also responsible for taking care of her adult son, who is mentally disabled.  

Bruce credits the Humana nurse – Vicki – with getting Jo engaged in her care after having a stroke and being hospitalized.  Jo stopped smoking and started doing breathing exercises, and Humana helped her find financial assistance so she could afford her medications.

“Vicki didn’t say, ‘You’re a diabetic and you need to do these things and that smoking was bad for her.’ What she found was this motivator…She was a caregiver for her son that was mentally ill. Vicki began the conversation around let’s be able to walk with John today. That began to start having the engagement around a purpose of why she should do this as opposed to the health care system saying that she should do it. It was much around what is personal for her and what motivates her.”

Bruce said Jo’s story is “the beauty of the (Medicare Advantage) model. It’s not about just getting paid for doing a treatment; we get paid for outcomes. And those outcomes allow us to have both these broad services, but motivation and innovation to help engage with the member.”

“That’s not a fee-for-service environment. Medicare Advantage encourages organizations like ours to wrap services around them. That’s why you see us acquiring and building these capabilities and services, being able to wrap those around and have a holistic view, as opposed to just treating a particular circumstance of an individual.”

Integration is essential for this holistic approach to care

Bruce also spoke about the need to take a holistic view of an individual, incorporating lifestyle with social determinants of health, primary care, home health and behavioral health, and doing so in the “the best way that helps the individual overall.”

Humana and the industry are part of a movement to “integrate the insurance to the health care services side.” He said, “We find that that integration allows a much smoother way to manage the population health orientation, but then you also are able to integrate it and make it much easier for the individual to use it, as opposed to there’s a treatment, we get something fixed, and the person goes away.”

Brenda Schmidt, Founder & Chief Executive Officer, Solera Health; and Felicia F. Norwood, Executive Vice President and President, Government Business Division, Anthem, Inc., were the other two panel participants.

For more information on Humana’s Medicare Advantage efforts, click here to check out the company’s annual Value-based Care report, which was issued last month.

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Humana has again scored well in the HACR Corporate Inclusion Index, an annual survey by the Hispanic Association on Corporate Responsibility that measures companies’ business practices and strategies and fosters dialogue around inclusion and diversity.

The HACR survey helps companies understand Hispanic inclusion needs and benchmark their progress. Participating companies help the HACR Research Institute assess practices and initiatives, identify areas of opportunity, and frame strategic plans to increase Hispanic inclusion.

Humana achieved five stars for Employment and Philanthropy and four stars for Governance.

“We’re proud to be honored in this way, because our inclusive, diverse workforce is a source of energy and inspiration at Humana,” said Maria Hughes, Senior Vice President and Chief Inclusion and Diversity Officer. “We know that in order to provide the best experiences to our members, we need to reflect the communities we serve, understand our customers’ needs, and create personalized services that matter.”

The release of the report coincided with the HACR CII Awards Dinner in Washington, D.C. To access the report, please visit www.hacr.org/hacr-cii.

Founded in 1986, the Hispanic Association on Corporate Responsibility is one of the most influential advocacy organizations in the nation, representing 12 national Hispanic organizations in the United States and Puerto Rico.

The HACR mission is to advance the inclusion of Hispanics in corporate America at a level commensurate with their economic contributions. Through this survey, companies are able to better understand the needs of the evolving Hispanic community, develop Hispanic initiatives, and make significant progress toward greater Hispanic inclusion.

Watch this video to see how Humana’s culture thrives through Inclusion and Diversity.

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“Baby boomers are claiming they don’t want to age the way their parents did. What do you think this means?”

That’s the question Humana Chief Medical Officer Dr. William Shrank asked three highly esteemed former U.S. Surgeons General during a recent Humana-sponsored panel at ICAA 2019: Shaping the Future of Wellness, this year’s International Council on Active Aging Conference, Leadership Summit and Expo. And while the Surgeons General interpretations of the “new future of aging” may vary slightly, everyone agrees it’s a topic that deserves more attention from the healthcare industry and those caring for aging adults.  

Dr. Richard Carmona, Dr. M. Joycelyn Elders and Dr. Antonia Novello took the stage with Dr. Shrank in Orlando on October 11, and passionately discussed how today health care system can improve to care for a growing senior population.

Consider that by 2030, 20 percent of the U.S. population is projected to be 65 years or older. With the three former Surgeons General aged 69 or older, they each spoke from personal and professional experience. Each Surgeon General shared their observations on the need to better care for seniors in America, as well as their anecdotes on personal experiences with aging. All were steadfastly in favor of supporting cognitive brain health for seniors, as they see mental health as the bedrock for preventing and managing chronic disease and social determinants of health.

Some of the most memorable takeaways from the panel include:

  • The interdependence of social challenges
    • Dr. Shrank explained how some of the biggest challenges seniors face are social. We as a country are wildly over indexed in paying for health care, and extraordinarily under indexed in taking care of our people,” he explained when talking about social issues, like loneliness, and the impact they have on the current system.
  • Understanding the cultural and social needs for seniors
    • Dr. Carmona shared a touching story about an older woman he had met years ago while traveling. The woman was born in a small village and grew up to become the matriarch of the area, teaching and showing others how to live, grow crops and work with one another. This maintained a sense of belonging and community. She was 106-years-old, but had a sense of purpose, and a true role of importance to others. Culturally, the woman was revered, valued and admired in her community. Dr. Carmona explained how we need to give seniors today the same continued purpose surrounded by a network of social connections. These are key components to preventing loneliness.
  • Addressing brain health and the rise in dementia
    • Dr. Elders shared powerful words when it comes to dealing with brain health. “My brother used to pray every day that his body doesn’t outlive his mind,” she said. Unfortunately, figures show the longer someone lives, the more likely it is they develop dementia. Dr. Elders explained the importance of having a care infrastructure that addresses the individual’s clinical needs, in-home care and lifts the burden off other family members.   
  • Discerning the effect on caregivers
    • Dr. Novello spoke passionately on the importance of community and camaraderie, especially among physicians and other caregivers. “Doctors who are lonely and overworked, this is what we call ‘physician burnout’ today.” She stated being alone is not the same as being lonely and that we need to make sure today’s clinical leaders are also taking care of themselves.
    • Dr. Novello also went on to explain the importance of caregivers and how women are taking on childcare and parental care, on average, for 11.5 years of their life. “My question is, if we are taking care of everyone else, who is taking care of us?” Geography and gender are the biggest indicators of who is taking on the most caregiver responsibilities and Dr. Novello encouraged women to speak up and not continue as the silent minority.
  • The cost of loneliness
    • “Loneliness is now an epidemic,” Dr. Shrank said. “Fifty percent of women 75 and older live alone and we’re seeing more evidence that socially isolated individuals have worse health outcomes and higher health care costs. What can we do as a society for the inevitable health decline of Americans and the impact on the person who is sick, but also the family, the caregiver and the folks who wrap around and love that person?” This paints a powerful picture on the work that needs to be done and the opportunity the industry has to make aging in America a more graceful process for individuals and those who surround them every day.

Overall, the session reinforced Humana’s dedication to helping the industry move toward an integrated care delivery structure, including addressing social determinants of health, which may include sending physicians into members’ homes to witness firsthand the living environment that can impact the member’s health. 

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For the second year in a row, Humana rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best Customer Service.

“We’re proud to receive this recognition from Newsweek, as we’ve worked hard this year to deploy technology and advance our service offerings to enable us to deliver personal, engaging experiences,” said Vicki Perryman, Senior Vice President of Consumer & Provider Service and Solutions, Humana. “Going above and beyond for our members helps build trust and makes it easy for our members to achieve their best health.”

Final rankings were based on Net Promoter Score — an index that measures the willingness of customers to recommend a company’s products or services to others — and five evaluation criteria: quality of communication, professional competence, range of services, customer focus and accessibility.

The list is live on the Newsweek website and will be published in the upcoming print edition of Newsweek Magazine.

“As we examined the larger, impersonal forces that are transforming retail, it seemed like a good time to recognize a more personal factor in business success: the ways in which many companies nurture their relationships with consumers,” wrote Nancy Cooper, Newsweek’s Global Editor in Chief. “The compiled rankings reveal the best customer-service companies. Newsweek has always been committed to deep reporting about American workers, both the challenges they face and the transformations they achieve. This new story builds on our legacy of authoritative coverage.”

The survey, administered by Newsweek and Statista, asks more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. The results provided information about brick & mortar as well as online retailers and service providers from 160 categories, spanning a broad-spectrum of customer experiences. The final list recognizes the top three brands in each category.

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