Humana

The Kentucky Cabinet for Health and Family Services has announced that it has selected Humana to participate in its Medicaid Managed Care program to provide coverage to eligible children and adults across the state beginning in July 2020.

“Nearly 60 years ago, Humana was founded in Kentucky as a company to care for its residents and their health. We’re honored to continue this tradition by serving people covered by Kentucky’s Medicaid program starting in 2020,” said Humana Medicaid President John Barger. “Across our health plans, we’ve been integrating medical care with pharmacy and behavioral and social health services. We will leverage this comprehensive view of our members along with our community partnerships, provider relationships, and commitment to population health to support the well-being of the individuals and families covered by Kentucky Medicaid.”

“Humana and health are synonymous in Kentucky. Our plan is to provide the Commonwealth’s Medicaid population with holistic care, addressing physical, emotional, and social health needs, with a dedicated team,” said Jeb Duke, Humana’s Kentucky-based Medicaid leader. “As a lifelong Kentuckian I’m proud to lead our local team supported by more than 12,000 Kentucky based associates in improving the lives of our members.”

Humana will continue to cover its 150,000 members under its current contract until the launch of the new contract. The program is scheduled to begin enrolling eligible Kentuckians in July 2020. The statewide program is expected to provide health care to approximately 1.3 million Medicaid enrollees. The statewide contract term is set to last through 2025, with the potential for five (5) additional two-year contract extensions.

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Humana has again scored well in the HACR Corporate Inclusion Index, an annual survey by the Hispanic Association on Corporate Responsibility that measures companies’ business practices and strategies and fosters dialogue around inclusion and diversity.

The HACR survey helps companies understand Hispanic inclusion needs and benchmark their progress. Participating companies help the HACR Research Institute assess practices and initiatives, identify areas of opportunity, and frame strategic plans to increase Hispanic inclusion.

Humana achieved five stars for Employment and Philanthropy and four stars for Governance.

“We’re proud to be honored in this way, because our inclusive, diverse workforce is a source of energy and inspiration at Humana,” said Maria Hughes, Senior Vice President and Chief Inclusion and Diversity Officer. “We know that in order to provide the best experiences to our members, we need to reflect the communities we serve, understand our customers’ needs, and create personalized services that matter.”

The release of the report coincided with the HACR CII Awards Dinner in Washington, D.C. To access the report, please visit www.hacr.org/hacr-cii.

Founded in 1986, the Hispanic Association on Corporate Responsibility is one of the most influential advocacy organizations in the nation, representing 12 national Hispanic organizations in the United States and Puerto Rico.

The HACR mission is to advance the inclusion of Hispanics in corporate America at a level commensurate with their economic contributions. Through this survey, companies are able to better understand the needs of the evolving Hispanic community, develop Hispanic initiatives, and make significant progress toward greater Hispanic inclusion.

Watch this video to see how Humana’s culture thrives through Inclusion and Diversity.

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“Baby boomers are claiming they don’t want to age the way their parents did. What do you think this means?”

That’s the question Humana Chief Medical Officer Dr. William Shrank asked three highly esteemed former U.S. Surgeons General during a recent Humana-sponsored panel at ICAA 2019: Shaping the Future of Wellness, this year’s International Council on Active Aging Conference, Leadership Summit and Expo. And while the Surgeons General interpretations of the “new future of aging” may vary slightly, everyone agrees it’s a topic that deserves more attention from the healthcare industry and those caring for aging adults.  

Dr. Richard Carmona, Dr. M. Joycelyn Elders and Dr. Antonia Novello took the stage with Dr. Shrank in Orlando on October 11, and passionately discussed how today health care system can improve to care for a growing senior population.

Consider that by 2030, 20 percent of the U.S. population is projected to be 65 years or older. With the three former Surgeons General aged 69 or older, they each spoke from personal and professional experience. Each Surgeon General shared their observations on the need to better care for seniors in America, as well as their anecdotes on personal experiences with aging. All were steadfastly in favor of supporting cognitive brain health for seniors, as they see mental health as the bedrock for preventing and managing chronic disease and social determinants of health.

Some of the most memorable takeaways from the panel include:

  • The interdependence of social challenges
    • Dr. Shrank explained how some of the biggest challenges seniors face are social. We as a country are wildly over indexed in paying for health care, and extraordinarily under indexed in taking care of our people,” he explained when talking about social issues, like loneliness, and the impact they have on the current system.
  • Understanding the cultural and social needs for seniors
    • Dr. Carmona shared a touching story about an older woman he had met years ago while traveling. The woman was born in a small village and grew up to become the matriarch of the area, teaching and showing others how to live, grow crops and work with one another. This maintained a sense of belonging and community. She was 106-years-old, but had a sense of purpose, and a true role of importance to others. Culturally, the woman was revered, valued and admired in her community. Dr. Carmona explained how we need to give seniors today the same continued purpose surrounded by a network of social connections. These are key components to preventing loneliness.
  • Addressing brain health and the rise in dementia
    • Dr. Elders shared powerful words when it comes to dealing with brain health. “My brother used to pray every day that his body doesn’t outlive his mind,” she said. Unfortunately, figures show the longer someone lives, the more likely it is they develop dementia. Dr. Elders explained the importance of having a care infrastructure that addresses the individual’s clinical needs, in-home care and lifts the burden off other family members.   
  • Discerning the effect on caregivers
    • Dr. Novello spoke passionately on the importance of community and camaraderie, especially among physicians and other caregivers. “Doctors who are lonely and overworked, this is what we call ‘physician burnout’ today.” She stated being alone is not the same as being lonely and that we need to make sure today’s clinical leaders are also taking care of themselves.
    • Dr. Novello also went on to explain the importance of caregivers and how women are taking on childcare and parental care, on average, for 11.5 years of their life. “My question is, if we are taking care of everyone else, who is taking care of us?” Geography and gender are the biggest indicators of who is taking on the most caregiver responsibilities and Dr. Novello encouraged women to speak up and not continue as the silent minority.
  • The cost of loneliness
    • “Loneliness is now an epidemic,” Dr. Shrank said. “Fifty percent of women 75 and older live alone and we’re seeing more evidence that socially isolated individuals have worse health outcomes and higher health care costs. What can we do as a society for the inevitable health decline of Americans and the impact on the person who is sick, but also the family, the caregiver and the folks who wrap around and love that person?” This paints a powerful picture on the work that needs to be done and the opportunity the industry has to make aging in America a more graceful process for individuals and those who surround them every day.

Overall, the session reinforced Humana’s dedication to helping the industry move toward an integrated care delivery structure, including addressing social determinants of health, which may include sending physicians into members’ homes to witness firsthand the living environment that can impact the member’s health. 

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For the second year in a row, Humana rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best Customer Service.

“We’re proud to receive this recognition from Newsweek, as we’ve worked hard this year to deploy technology and advance our service offerings to enable us to deliver personal, engaging experiences,” said Vicki Perryman, Senior Vice President of Consumer & Provider Service and Solutions, Humana. “Going above and beyond for our members helps build trust and makes it easy for our members to achieve their best health.”

Final rankings were based on Net Promoter Score — an index that measures the willingness of customers to recommend a company’s products or services to others — and five evaluation criteria: quality of communication, professional competence, range of services, customer focus and accessibility.

The list is live on the Newsweek website and will be published in the upcoming print edition of Newsweek Magazine.

“As we examined the larger, impersonal forces that are transforming retail, it seemed like a good time to recognize a more personal factor in business success: the ways in which many companies nurture their relationships with consumers,” wrote Nancy Cooper, Newsweek’s Global Editor in Chief. “The compiled rankings reveal the best customer-service companies. Newsweek has always been committed to deep reporting about American workers, both the challenges they face and the transformations they achieve. This new story builds on our legacy of authoritative coverage.”

The survey, administered by Newsweek and Statista, asks more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. The results provided information about brick & mortar as well as online retailers and service providers from 160 categories, spanning a broad-spectrum of customer experiences. The final list recognizes the top three brands in each category.

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For the fourth year in a row, Forbes and JUST Capital included Humana on the JUST 100, a comprehensive ranking that measures how the largest publically traded U.S. companies are performing on key issues that matter most to Americans. Humana has also been named the healthcare industry leader in the JUST 100 Treatment of Customers category.

Forbes and Just Capital have polled more than 96,000 people since 2015 regarding what they most want to see from the nation’s biggest businesses. This year, the companies were scored on 29 issues across five stakeholder dimensions: how a company invests in its workers, treats its customers, supports its communities, reduces its environmental impact, and delivers value to its shareholders.

“At Humana, I have the privilege of working with employees who truly care about helping people get and stay healthier, and making it easier for people to interact with the health care system. So it’s an honor to be recognized as the health care industry leader for how we treat our members,” said Bruce Broussard, Humana’s President and Chief Executive Officer. “That commitment to helping people improve their health drives Humana in our efforts to be a good corporate citizen. It means a great deal to us to be recognized once again on the JUST 100.”

In addition to its ranking on the new JUST 100, Humana’s corporate social responsibility work in 2019 has been recognized by several other outside organizations, including:

  • Ranking No. 4 among U.S. companies on the 2019 JUST Capital Companies Supporting Healthy Communities and Families list – from JUST Capital and the Robert Wood Johnson Foundation –  for successful focus on community health and well-being.
  • “Best Place to Work” from the Human Rights Campaign Foundation™, signifying our dedication to promoting inclusion and diversity in the workplace.
  • DiversityInc’s Top 50 companies for diversity, which recognizes the nation’s top companies for diverse and inclusive management.
  • Earning a high environmental, social and governance rating that qualified Humana for inclusion on the FTSE4Good Index.

The full 2019 JUST100 list is available here.

To learn more about Humana’s corporate citizenship, read the company’s 2018 Corporate Social Responsibility Report, which was published in May 2019.

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