Humana’s Bold Goal

The Commonwealth Fund, a nonprofit private foundation supporting independent research on health policy reform and a high-performance health system, recently reported on the CHRONIC Care Act, which passed in 2018 and made it possible “for Medicare Advantage plans to begin covering services like adult day care, support for family caregivers, pest control, or other benefits that help members maintain or improve their health.”

The story cited Humana’s Bold Goal:

“In 2015, Humana launched the Bold Goal initiative, an effort to improve members’ health 20 percent by 2020 and beyond by identifying the social determinants of poor health and partnering with community organizations to address them. The insurer is working in 14 markets, where thus far some 1 million members have been screened. About 15 percent of Medicare Advantage plan members reported being food insecure and about 37 percent report being socially isolated — both factors that put people at increased risk of getting sick and accruing higher medical spending.

Andrew Renda, M.D., Humana’s associate vice president for population health, was quoted, saying, “When you have someone with a chronic condition and put social needs on top there’s an exponential increase in cost. That’s the perfect storm we’re trying to avoid.”

The story also cited Humana’s efforts in Tampa, where lonely seniors can utilize “grandkids-on-demand;” programs in Kansas City and Knoxville, in partnership with Walgreens, to screen thousands of people for food insecurity; and toolkits to help clinicians identify and address food insecurity.

The story also noted that, “this year, Humana will introduce grocery benefits for 50,000 members in its Medicare Advantage Special Needs Plans (for people eligible for both Medicare and Medicaid).”

Read the full story here.

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Dr. Andrew Renda, Associate Vice President, Population Health at Humana, recently spoke with PopHealth Podcast, “the show by healthcare professionals that explores the challenges facing the American Healthcare system and the innovative minds looking to solve them and move the industry into the future.”

He talked about how he became interested in medicine, population health and public health and what Humana is doing to address gaps in care.

Humana’s Bold Goal is to improve the health of the communities the company serves by 20% by 2020 and beyond. Social determinants of health —  the conditions where people live, learn, work and play that affect a wide range of health risks and outcomes – play a tremendous role in overall well-being.

Dr. Renda shares some insight as to how Humana is addressing barriers and guiding members toward their own best health.

Listen to the interview here.

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Food insecurity is defined as a lack of consistent access to enough food for an active, healthy life. Hunger is just one component of food insecurity. In the United States, food insecurity affects 1 in 9 people.

The San Antonio Food Bank continues to be at the forefront when it comes to food insecurity, pushing the norms and thinking outside the box.

Humana was honored to win the “Hunger Fighter of the Year” award in the category of Money for all their efforts to help the San Antonio Food Bank meet the need of those facing hunger in the San Antonio community.

The award was presented at the San Antonio Food Bank’s annual Harvest of Hope Brunch on Oct. 27, 2019.

Humana has a Bold Goal to improve the communities we serve 20% by 2020 and beyond. To do this, we work with community partners to impact factors like social determinants of health.

Social determinants of health are the complex, integrated, and overlapping social structures and economic systems that are responsible for most health inequities. These social structures and economic systems include the social environment, physical environment, health services, and structural and societal factors in which people live. These factors are beyond what we think of traditional health care, and they can play a major role in an individual’s health risks and outcomes, often acting as a barrier to good health. Key social determinants of health are factors like insufficient transportation, social isolation and food insecurity.

Humana and The Humana Foundation are learning how to effectively address social determinants of health in the communities we serve and for our own health plan members. As part of that work to address social determinants of health, The Humana Foundation partnered with the San Antonio Food Bank in 2018, awarding the organization a Strategic Community Investment to provide local seniors who screen positive for food insecurity with comprehensive services to stabilize their household and address prevalent health issues.

“We really couldn’t be where we are on our Bold Goal journey without the support of community partners like the San Antonio Food Bank,” said Bill White, Texas Medicare President, Humana. “The food bank was the first to step up when we approached the community in 2014, and over the years, we’ve developed a strong relationship that is making an impact in the work we are doing to build a healthier San Antonio.” 

“Humana’s investment in our work is changing lives,” said Eric Cooper, President and CEO of the San Antonio Food Bank. “It is rare to find a corporate partner who engages so holistically like Humana has done. We are a better organization thanks to their support. And families are healthier due to our partnership.”

To learn more about Humana’s Bold Goal in San Antonio visit:

From left: Eric Cooper, President and CEO, San Antonio Food Bank; Gloria Rodriguez, Vice President of Medicare Operations, South and West Texas, Humana; Jackie Rivera, San Antonio Market Development Advisor, Humana; Bill White, Texas Medicare President, Humana; Todd Wright, Board Chair, San Antonio Food Bank
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Research published in the American Journal of Health Promotion shows evidence that health coaching can support healthy changes in lifestyle, reduce health risks and increase Healthy Days. Healthy Days is the U.S. Centers for Disease Control and Prevention assessment tool that Humana uses to track the mentally and physically Unhealthy Days of their members over a 30-day period.

To better understand how to support the health of our members, Humana sponsored a study which found significant reductions in average total Unhealthy Days across all goal categories.

Healthy Days is a reliable, validated assessment tool, designed to measure perceived health-related quality of life. Healthy Days provides a holistic view of health and well-being that reflects both  physical and mental domains and can appropriately capture the complex and subjective experience of individuals in health coaching programs.

As Humana explores ways to help members achieve their best health, health coaching and navigation is one way they are seeing success in reducing hospital admissions and improving medication adherence.   

Humana’s Bold Goal, a business and population health strategy to help improve the health of the communities the company serves 20 percent by 2020 and beyond, uses Healthy Days to track and trend progress at the local level.

Read the study here.

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Humana’s Chris Kay, Senior Vice President and Chief Innovation Officer, was a featured speaker at this week’s Louisville Innovation Summit.

Chris works closely with Humana’s internal business leaders, as well as outside partners, to design, test and operationalize game-changing innovations. He is a member of the Management Team, which sets strategic direction for the company.

At the summit, Chris spoke about the dramatic shifts that have changed the healthcare industry in recent years, and the need to move from treating episodic events to a holistic understanding of an individual’s health.

To do that, Chris said, the industry has to shift from individual transactions based on cost, to true healthcare with the consumer at the center. The payoff is big – something Chris calls ROH, return on health.

“We need to do a better job as an industry in designing around the consumer,” he said. “What is entirely clear about this industry … is it has built itself up without the consumer in the center. Well guess what, the consumer is becoming more in control. Consumerism is here in healthcare. We have to think about that in terms of delivering value over their lifetime, not in any one episode or any period.”

He cited examples like Humana at Home and Humana’s recent partnership with Omada Health, both of which show that chronic conditions are modifiable.

“Nobody suffers from one thing – cardiovascular disease and diabetes, COPD, CHF,” he said.

Consumers face a consistent set of barriers, and companies like Humana must innovate around these barriers through education and awareness, lifestyle and self-care, and access and adherence.

For true ROH, you need an adaptable and flexible healthcare system.

It’s a “mashup” between care and technology, and it has to start with an individual’s community.

All health is local, he said, and it’s deeply personal. He spoke about Humana’s commitment in places like San Antonio, and the importance of “listening more than we talk.”

“There’s a human give, and a human get,” he said.

For more information on Chris, check out his bio on And here’s more info on the Louisville Innovation Summit.

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