Medicare Advantage

Humana announced today that it is launching the Humana Honor Medicare Advantage plans for 2020. ‘Honor’ underscores Humana’s commitment to veterans and is designed to complement health care provided through Veterans Affairs (VA). Humana Honor also boosts Humana’s Medicare Advantage slate of plans that are available to all Medicare-eligible individuals, which offer affordable health benefits and wellness programs with added convenience and a holistic focus on health and well-being for veterans and their families. Humana Honor Plans are available to anyone eligible for Medicare, but are designed in a way that may complement the benefits a veteran receives through VA Healthcare.

Highlights of Humana Honor Medicare Advantage plans for 2020:

  • All plans are $0 premium, and all but one offer a Part B giveback (premium reduction).
  • Enrolling in Humana Honor may augment VA coverage and help close any gaps in health care coverage.
  • Humana Honor may provide Medicare-eligible veterans with additional health care services and location options.
  • Humana Honor will give veterans access to robust dental coverage.
  • Humana Honor plans offer a broad network, including Urgent Care access.

Humana’s coordinated effort in creating Medicare Advantage plans that enhance options for veterans is an important milestone in helping veterans overcome barriers to achieving their best health.

“The launch of Humana Honor is a natural next step in our commitment to veterans and their families,” said Alan Wheatley, president, Retail Segment at Humana. “Considering care options from multiple sources can be confusing, and we understand that veteran health goes beyond physical symptoms – it’s a state of general well-being that encompasses a healthy body and mind – and our 2020 Humana Honor plans reinforce our ongoing commitment to support the total care our veterans need, not just in the doctor’s office.”

Humana Honor consists of 17 plans, available in 28 states including; Alabama, Arizona, Arkansas, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Utah and Washington.

Humana has served Medicare beneficiaries for more than three decades, with 8.4 million Medicare members in all 50 states, Washington, D.C. and Puerto Rico, as of June 30, 2019. Slightly over 4 million of those members are enrolled in a Medicare Advantage plan, which often provides them with extra coverage, such as prescription drug coverage and dental, hearing and vision benefits.

Humana has a longstanding relationship with the military community, and is committed to the well-being of all veterans and their families. Since 2012, Humana has built strong national relationships with the Veterans of Foreign Wars (VFW) and American Veterans (AMVETS). Through a partnership with the VFW’s Uniting to Combat Hunger campaign, Humana has helped to raise over 500,000 meals for veterans and communities. The VFW and AMVETS have selected Humana as their national MA/MedSupp/PDP provider1. VFW and AMVETs members are able to select any MA plan, including a Humana Honor plan offered in their respective areas.

Humana Military was awarded the TRICARE East Region contract that covers more than 5.9 million lives across a 30-state region. This is the largest TRICARE contract to date, and it took effect January 1, 2018.

For More Information

For more information about Humana’s 2020 Medicare offerings, visit www.Humana.com/Medicare or call toll-free 1-800-457-4708 (TTY: 711).
Licensed sales agents are available 8 a.m. to 8 p.m. local time, seven days a week.

1 These agreements do not establish any group health plan nor do the agreements obligate any individual VFW or AMVET members to purchase a Humana MA, PDP, or Medicare Supplement product.

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Humana is hiring hundreds of employees in De Pere, Wisconsin; Louisville, Kentucky; Glendale, Arizona; and Springdale, Ohio. The Kentucky team needs employees to support open enrollment for Medicare, which begins October 15. In Wisconsin, customer service representatives will provide telephone support to members. The Arizona and Ohio teams are looking to add pharmacy technicians.

In Louisville, Humana is looking for part-time and full-time enrollment representatives to process Humana Medicare Advantage member applications. Enrollment representatives will review reports and make adjustments, additions and deletions based on Center for Medicare and Medicaid Services (CMS) regulations respond to inquiries, and reconcile enrollment application information before they are entered in Humana’s member enrollment systems. These employees will be based in downtown Louisville and will serve for six months or less during the open enrollment season. These professionals need to be detail-oriented with strong computer skills and an ability to practice strict confidentiality for all sensitive information. A variety of part-time work schedules are available, including 7-11 a.m.; 9 a.m.-1 p.m.; 10 a.m.-2 p.m. and 1-5 p.m. Overtime is available, but not mandatory.

Interested candidates can apply in person at a Humana career event on Saturday, September 7 from 8 a.m. to 2 p.m. at 1325 S. Hurstbourne Parkway in Louisville.

The Humana team in De Pere, Wisconsin is looking for people to provide telephone support to Humana Medicare Advantage members, which may include answering plan and benefit questions. The successful candidate will have a high school diploma or GED, and previous customer service-related experience is preferred.

Humana is conducting interviews at an open house on Saturday, September 21 from 8 a.m. to 4:30 p.m. at Humana’s De Pere office at 1100 Employers Blvd.

Pharmacy technicians are needed for the Glendale, Arizona and Springdale, Ohio Humana Pharmacy teams. These roles may be taking calls from Humana members, resolving matters related to mail-order pharmacy, making outbound calls to doctors’ offices or Humana members, dispensing/filling prescriptions, or performing data entry of prescriptions. In Ohio, there is a career fair to learn more and apply on Friday, September 13 from 3 to 7 p.m. and Saturday, September 14 from 9 a.m. to 2 p.m. at 111 Merchant Street in Springdale. In Arizona, the career fair is Wednesday, September 18 from noon to 5 p.m. and Thursday, September 19 from 9 a.m. to 2 p.m. at 8990 W. Glendale Avenue in Glendale.

For all the career events, it is recommended that candidates dress professionally for an interview and bring several copies of a current resume. Humana offers competitive hourly pay, benefits, and a bonus/incentive program, all of which start on the first day of employment.

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In a series of LinkedIn Influencer blog posts, Humana President and CEO Bruce Broussard shares insights and ideas about the future of health care and discusses the importance of working together to improve the health-care system as well as our own health and well-being. His latest — I aspire to deliver “life-changing” care— is reprinted below. To see all of his blog posts, click here.

Bruce Broussard

In many of my previous blogs, I have discussed the importance of lifestyle on health outcomes. Historically, our health care system has been oriented toward episodic treatments, and we have seen significant advancement in science allowing more effective treatments for complicated conditions, like cancer, Hepatitis C and severe cardiovascular disorders. These treatments are extending life; however, without assisting patients with their lifestyle needs, the advancement in science will be diluted. This is especially true in population segments that are more impacted by social determinants of health.

I am excited to see the increasing sophistication of health care policy that’s encouraging the integration of social determinants into health care.  Recently, CMS has taken two large steps in the integration, including: 1) the interoperability of health care information through their recent efforts in Blue Button and the Interoperability and Patient Access Proposed Rule and 2) the addition of new supplemental benefits within Medicare Advantage (MA). 

For example, MA organizations like ours can expand offering services such as transportation for non-medical needs, home-delivered meals, fresh produce, and social benefits that address isolation. Some of these new plans will offer better rewards and incentive programs, more accessible telehealth services and – ultimately – better wellness and care planning.

In this more favorable landscape for supplemental benefits, MA plans can better tailor offerings, address gaps in care, and improve health outcomes for the chronically ill. We’re excited to see such fresh creativity in benefit design as it will make it easier to help members like “John.”

Care needs to go beyond the clinical.

John is a Humana Medicare Advantage member in his late sixties. Medicare Advantage, the private form of Medicare that John has chosen for his health care, helps seniors address their health and non-health challenges so they can focus on living the lives they want. Medicare Advantage takes a comprehensive, holistic approach to help seniors like John slow the progression of chronic diseases like diabetes.

John had a high A1C, and he wasn’t going to his appointments, increasing his chance of vision loss, a heart attack or a stroke. Our Partners in Primary Care (PiPC) clinicians proactively contacted John and found that he could not afford the $15 copay for his office visit, he couldn’t buy healthy foods, and he couldn’t cover his portion of prescription costs.

The good news for John is that his Medicare Advantage program wasn’t just designed to address the clinical aspects of his care. Through personalized interactions, his plan also revealed his lifestyle needs, which contribute greatly to overall health and well-being. The PiPC clinician team helped him fill out a Supplemental Nutrition Assistance Program (SNAP) application, and he was preapproved for up to $165 in benefits. The PiPC team also helped John get the power company to lower his monthly bill because of his low income.

At Humana, we’re privileged to help our physician and clinician teams like PiPC and others deliver quality care to people like John in the most appropriate/most preferred setting, whether it’s in the doctor’s office or his home. This teamwork helps support a comprehensive, empathetic approach that removes these barriers to better health.

I was humbled to hear John say this type of support has been “life-changing” for him.

We’re working together to build a connected system to remove barriers to health.

In addition to being able to offer more services and benefits through the Medicare Advantage program, technology is playing a key role in creating an interconnected system, helping consumers use their own smart phones and tablets to manage their health care data.

Interoperability—where information systems are connected and coordinated—is freeing up data and providing a real-time, holistic view of each patient’s health. Put simply, the free flow of data makes it easier for everyone involved to deliver the right care at the right time and in the most appropriate setting.

That’s key for seniors, because they’re often living with multiple chronic conditions and need help removing barriers to their health.

Let’s keep helping John and others improve their health and save money.

Seniors like John who participate in Medicare Advantage are spending less time in the ER and have fewer hospital stays than those with traditional Medicare, and their medical costs have been shown to be 15.6 percent lower.

There’s an atmosphere of optimism in health care around what’s possible, and the changes taking place today are certainly moving the industry in the right direction, with the ultimate goal being to help people like John live happy and healthier lives. 

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Bruce Broussard

In a series of LinkedIn Influencer blog posts, Humana President and CEO Bruce Broussard shares insights and ideas about the future of health care and discusses the importance of working together to improve the health-care system as well as our own health and well-being. His latest — Our journey for change…— is reprinted below. To see all of his blog posts, click here.

In every part of the business and public community we are all striving to find ways to improve our physical and mental health. Often I comment, no one organization will solve this problem, but working together – private and public organizations. In the context of working together, I thought it would be interesting to share some of our learnings over the last year. 

 In April 2015, my fellow Humana employees and I announced a Bold Goal: improve the health of the communities we serve 20 percent by 2020. Yet the Bold Goal is not just a journey; it’s become a passion that supports our Integrated Care strategy. We experience our Bold Goal every day. It challenges us to do our best, to rethink what we’re doing to address health, and to discuss what we’ve learned in these communities.

Sharing our learnings

The Bold Goal is aspirational, but it’s deeply accountable because we’re measuring our progress. We’re using the Centers for Disease Control and Prevention tool called Healthy Days, asking Humana Medicare Advantage members how many mentally and physically Unhealthy Days they’ve had in the last month.  

I’m motivated by this measurement as it provides a holistic view of how we’re doing in assisting our members. Rather than just providing a view of a member’s physical/clinical health, Healthy Days provides a glimpse of their level of happiness and life satisfaction, which ultimately is the underlying purpose of health—to live a full and happy life. 

At Humana, our strategy is to assist members in their journey of health by simplifying the experience and being proactive in helping them with their day-to-day health care and life needs. The core of our approach includes integrating five areas that are the most impactful in influencing health outcomes – Primary care, Pharmacy, Behavioral Health, Home Health and Social Determinants of Health.  

We’ve seen firsthand the impact of focusing on these areas and have also learned that it’s critical to address them through a holistic approach to health. For example, we have 2 million individual Medicare Advantage members who are being cared for by primary care physicians in value-based agreements, and through a holistic focus on health, they’ve had the benefit of more Healthy Days. In Knoxville, this holistic approach led to a 1.5 Unhealthy Days reduction since 2015 by addressing poverty and diabetes. Another good example: Last year we helped our MA members have 89,000 fewer days in the hospital, or said differently—more days at home.

What we have also learned most in our Healthy Days measurement is the impact that social determinants of health have on an individual’s happiness. More specifically, the most impactful – affordability, loneliness, social isolation and food insecurity – can have a serious effect on a person’s health. That’s why we’re working directly with local organizations in our Bold Goal communities to address those needs.

The best way to explain the work of our Bold Goal—and what Humana stands for as a company—is to share with you our learnings about how we’re working to make a difference in the lives of our members.

Meet “Betty”

I would like to share with you our experience helping “Betty,” a 78-year-old Humana Medicare Advantage member who is single and joined Humana a few years ago. Betty is independent and self-sufficient, and she enjoys cooking and gardening. She has children and more than a dozen grandchildren and great-grandchildren.

Yet Betty, like the majority of our members, is living with multiple chronic conditions such as diabetes, COPD and CHF. To make her situation even more complicated, Betty is caring for her adult son, who is disabled, so staying well and having more Healthy Days is a priority for her.

Based on a predictive model, we told Betty there was a high likelihood she would have a stroke within the year, but regrettably, she didn’t engage in the proposed clinical interventions. Sadly, she had a stroke and had to recover in a nursing home.

After Betty returned home, she was more open to intervention. She was enrolled in the Humana At Home telephonic chronic care management program, where she met Dawn, a Humana care manager assigned to help her. Dawn helped Betty live life on her own terms and as a result, she gained Betty’s trust and got Betty more engaged in her health.  

Betty is now independent, back in her home and taking care of her son. Dawn also helped Betty address her fear of doctors, develop an action plan for COPD, find transportation resources, and enroll in Humana’s Mail Order Pharmacy. Dawn gave her the tools to take care of herself where she wants to be – at home. As a result, Betty’s story is a happy one—she’s better able to afford her medications; Social Services has helped with other social and financial resources; her A1C is down; she’s lost 15 pounds; her blood pressure is in normal range; and she has stopped smoking after 60 years.

For people like Betty, we have learned that the biggest motivating factor for engaging in their health is not necessary about seeing improvements in their physical health. Instead, it really comes down to life goals. For Betty, it’s about staying well and having more healthy days so she can be there for her son. So for us to help Betty and others, we need to understand both the health and life needs of our members.  

Medicare Advantage is the right platform

Betty’s Medicare Advantage plan helped her regain her health—and her life. We have learned that this deeply integrated, experience-based system helps remove complexity from the system and incentivizes whole-person health.

More and more seniors like Betty are turning to Medicare Advantage because, on average, it leads to better health and a better experience. In fact, seniors, including those who receive their health care through their employer, are choosing Medicare Advantage in greater numbers than ever before. The program today has over 22 million members.

In a country where everyone is looking for ways to solve our nation’s health care challenges, Medicare Advantage is a proven public/private partnership that’s helping people like Betty live healthier lives.

If you would like more details on what we’ve learned and have shared serving our members in the communities we serve, please check out our annual 2019 Bold Goal Progress Report.

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