Well-being

LOUISVILLE, Ky.– Doctor On Demand® and Humana Inc. today announced the launch of On Hand, an innovative and affordable health plan that centers on comprehensive virtual primary care. This new plan design represents a paradigm shift in healthcare where patients will have access to comprehensive, quality care from doctors without having to visit a doctor’s office, available at significantly lower monthly premiums.

“By partnering with Doctor On Demand, Humana is leading the market with a modern approach to meeting the health plan needs of employers and employees,” said Chris Hunter, Humana’s Group & Military segment president. “Through virtual care delivery, On Hand gives employers the opportunity to affordably offer healthcare benefits to employees without sacrificing comprehensive, quality care.”

Employers and members who elect On Hand as their primary care plan will gain access to a breadth of in-network virtual care services, as well as an expanded clinical care team to help navigate the healthcare system. Patients will have one dedicated primary care physician and access to preventive care, urgent care and behavioral health all through convenient video visits. Patients will also get access to their digital health records and have more control over how they are shared. If needed, patients will receive doctor or specialist referrals for in-person visits that stay within Humana’s network, all supported by the clinical care team to help seamlessly coordinate continued care.

Virtual care not only improves access, but also creates new opportunities to provide high-value health insurance for lower-premium costs. On Hand costs significantly less than the average standard plan today. There is also $0 copay for doctor visits using Doctor On Demand and a $5 copay for common labs and prescriptions.

On Hand features include:

  • A dedicated primary care provider that creates a stronger patient-provider relationship
  • Access to board-certified physicians, psychiatrists, psychologists, and nurse practitioners
  • Wellness visits to track overall patient health, as well as detect any health concerns
  • In-network referrals and care coordination resulting in lower costs
  • Standard medical device kit consisting of a digital blood pressure cuff, thermometer, and log
  • Video visits and secure messaging

“By offering full mind and body care through our expanded clinical care team and fully-integrated technology platform, we’re putting the patient first and introducing continuity of care not previously available through virtual care solutions,” said Hill Ferguson, CEO of Doctor On Demand. “We’re thrilled to partner with Humana to offer this new health plan, one that improves access to high-quality care while reducing overall healthcare costs to the consumer and the health plan alike.”

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Humana employees have reached their Bold Goal of achieving 20% more Healthy Days, gaining 2.3 million more Healthy Days – or roughly an extra week of better days per year for each associate – compared to their starting point.

Employees went from an average 6.1 Unhealthy Days per month in 2012 to 4.9 Unhealthy Days in 2018.

Humana’s Bold Goal is a business and health strategy to help improve the health of the communities the company serves 20 percent by 2020 and beyond, by making it easier for people to achieve their best health. By using Healthy Days, a population health tool developed by the Centers for Disease Control and Prevention, Humana is able to measure self-reported mental and physical Unhealthy days of an individual over a 30-day period.

Determined to lead from the front, Humana employees strived to achieve the 20 percent improvement within their own workforce community. They found that the Bold Goal – with its focus on healthier living, addressing chronic conditions such as diabetes and depression, as well as the social determinants of health like food insecurity and loneliness – inspired an even greater sense of purpose in their work and teams.

The Bold Goal has further energized Humana’s already strong commitment to its employees and improving the four holistic dimensions of well-being — Purpose, Health, Belonging and Security. The result is a community of over 40,000 employees who have experienced very personal improvement in day-to-day life. They are emotionally and physically healthier, have stronger relationships and are more optimistic, creative and productive.

“We’re all incredibly proud of this achievement,” said Tim State, Senior Vice President of Associate Health and Well-being at Humana. “Working toward our Bold Goal has brought us together and quickened the pace of our well-being movement. Well-being journeys are personal, but it’s challenging to find your best health alone. We’ve been helping and inspiring one another, and along the way we’ve learned how to better help our members achieve a better mental and physical quality of life. It’s a reason to celebrate, and to keep striving.”

Fresh off the Bold Goal success with its employees, Humana renewed its commitment and set a new goal to achieve 500,000 more Healthy Days by the end of 2022. The new milestone will continue to inspire employees toward Humana’s ultimate purpose of helping people achieve lifelong well-being. And it reinforces the fact that our employees and our members are on this well-being journey together.

The new Bold Goal 2022 target for Humana employees will sustain momentum and build upon what the company has learned about Healthy Days and improving health outcomes. To get there, Humana will continue to focus on a whole-person view of health while creating and embedding population health strategies throughout the enterprise

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The Florida Times-Union in Jacksonville recently profiled the Daily Manna Serving Center, which distributes food to those in need. The pantry, founded eight years ago by Pastor Gerald Dinkins, serves about 2,500 people a month and is supported by Humana’s Bold Goal initiative.

Those who visit the pantry also receive free diabetes education and screening and take part in healthy cooking and exercise classes. Partners include St. Vincent’s HealthCare, Baptist Health and UF Health.

The success of the program is tracked with the Healthy Days metric developed by the Centers for Disease Control and Prevention. “The questionnaire asks people how many days in the past month they felt physically or mentally unhealthy and how their activity levels were affected,” the newspaper reported. “So far the results are positive.”

“It’s helping each other out, helping our neighbors,” said Bobbie Cox, a recipient and volunteer who shares his food with his neighbors. “Every little bit helps.”

Read the story here.

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Members of Humana’s management team, as well as some of the company’s operational leaders, are in New York City for the company’s biennial Investor Day.

The event, which takes place at the New York Stock Exchange, will showcase the company’s strategic direction, operational and financial progress, as well as expectations for future performance through presentations given by many of the company’s leaders. Many of Humana’s largest institutional shareholders, as well as Wall Street analysts who cover the company, will attend.

The company last hosted a similar event in April 2017.

CEO Bruce Broussard kicked off the day with opening remarks and an overview of the company’s strategy. The meeting will be available via a video webcast on Humana’s Investor Relations page. Just sign in after clicking the webcast link after scrolling down to the Humana Investor Day entry in the Events section.

If you can’t watch today, a video replay will appear on the Investor Relations page Wednesday, March 20.

To help celebrate Investor Day, members of Humana’s management team rang the closing bell at the New York Stock Exchange on Monday, March 18.

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Dr. Roy Beveridge, Humana’s chief medical officer, writes in Managed Healthcare Executive that “value-based care is proving its worth to both physicians and patients alike through improved care, greater reimbursement levels, and lower cost—delivering on the promise of the right care at the right time at the right cost.”

He notes that physicians in value-based arrangements can expect lower healthcare costs, more shared savings, and a higher percent of the overall healthcare dollar compared to the national average.

Read the full article here, and learn more from Humana’s latest Value-Based Care Report here.

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